Customer Support Representative

About the role

About Veriswap Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission! Who We’re Looking For Someone who embodies our core values: Competitive greatness Unimpeachable character Speed is king You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company. Day to Day Responsibilities: Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints. Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs Communicating shipment requests to our logistics team to ensure timely delivery of packages Reporting any bugs in our operational flow that our tech team can fix. At Veriswap , You’ll Enjoy: Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best. Originally posted on Himalayas