Customer Engineer - Thermal, VIC
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Reach the decision-maker — $5About the role
**Key Responsibilities**
**Planning \& Reporting:**
* Plan your customer service maintenance visits in a structured and methodical manner. * Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day. * Field Service Reports \- to be completed for every maintenance \& service call attended.
**Operational Delivery:**
* Carry out commissioning, service maintenance and after\-hours service commitments in a professional, efficient manner. * Maintain relationships between the VERTIV and our customers, by having professional interactions with customers \& providing customer feedback to the Vertiv Team. * Keep up to date with your training requirements across multiple Vertiv technologies. * Maintain the supplied company vehicle \& personal appearance to the appropriate company standard. * Spare Parts . Keep personal onboard spares inventory, record \& report inventory use.
**WHS, Environment \& Quality:**
* Comply with all Work, Health \& Safety, Environment and Quality obligations. Actively promote safety in the workplace *
**Daily Work Duties and expectations:**
* Drivers Licence is required (may involve visit to remote sites) * Overnight or longer trips may be required. * Unaccompanied (Lone worker) After\-hours work and being on an On\-Call Roster is needed. * Attending customer Service calls. * Use of ladders, Scissor lift and scaffolding. * Working in tight and restricted locations. * Working on and around Energised Electrical equipment. * Working on live refrigerant lines and pressure vessels. * Working and Heights (needs Work at Heights Training and refreshed every 5 years) * Working on HVAC Mechanical systems that will involve awkward body positions at times. Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc) *
**Employees reporting to Incumbent** Nil
**Main contacts within Company*** Other Customer Engineers – Thermal * Service Supervisor –Thermal * Service Operations Manager * Safety Manager * Technical Support Team * Sales Team * Finance
**Main contacts outside the Company*** Customers * Product Suppliers * Contractors * Vertiv Partners
**Education/Qualification:*** Mechanical Trade Certificate (state dependant) * Restricted Electrical Licence * Refrigerant Handling Licence
**Specialist Knowledge:*** Technical knowledge \- data centres, telecom, commercial \& industrial or similar industries (highly regarded)
**Practical Experience:*** Proven track record within the Air – Conditioning or other precision cooling industry as a service technician * Thermal controls \& Networking knowledge * Proficiency in Microsoft Office
**Personal Characteristics:*** Excellent communication, inter\-personal and problem\-solving skills. * Learning agility * Interpersonal skills * Ability to work collaboratively in a team environment. * Ability to multitask and priorities workloads. * Negotiation \& influencing skills. * Computer literacy at an intermediate level
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