End-to-End Operations Management
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Own candidate and partner operations, ensuring key activities are tracked and closed within TATs.
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Drive key milestones and identify operational gaps and risks and drive timely resolution
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Ensure SOP adherence while proactively identifying and resolving operational gaps.
Candidate & Partner Management
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Own candidate concerns and escalations, ensuring timely resolution and clear communication.
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Build strong relationships with university partners and act as a key POC for their requirements.
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Monitor partner performance and drive improvements in delivery and experience.
Stakeholder & Cross-Functional Management
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Coordinate with university partners, campus POCs and Corporate teams for seamless execution.
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Drive cross-functional alignment, clear ownership and timely closure of dependencies.
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Manage escalations with urgency, maturity and effective communication.
Team Management & Accountability
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Lead and support campus/team POCs across candidate and partner operations.
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Delegate responsibilities, track deliverables and drive timely execution.
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Review performance and foster a culture of ownership and accountability.
Data, Performance & Reporting
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Track candidate, partner and operational metrics to monitor performance.
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Analyze trends and identify recurring issues, risks and improvement opportunities.
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Drive regular reviews and maintain accurate dashboards, trackers and reports.
Process Improvement & Operational Excellence
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Identify recurring operational challenges and implement sustainable solutions.
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Standardize processes and drive consistent SOP adoption across teams and campuses.
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Continuously improve efficiency, TATs, candidate experience and partner satisfaction.
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