Job title: Renewals Manager / Customer Success Manager – Global Renewals
Location: BGC, Taguig City (on-site) | Pay: Up to PHP 90,000 a month | Job type: Full-time Schedule: Tuesday to Saturday, 6:00 AM – 3:00 PM
Overview
We're hiring a Customer Success Manager to lead a global renewals team of 11 Customer Success Associates managing $12M in ARR and 4,400+ contracts a year. This is an operational leadership role focused on retention, forecasting, and team performance.
Responsibilities
- Lead and develop a global renewals team
- Own forecasting and pipeline management
- Drive renewal rate, on-time renewals, and SLA targets
- Run churn-risk and SAVE programs
- Manage hiring, onboarding, and capacity planning
- Work with Sales, Finance, Ops, and Product
- Improve processes in Salesforce, Planhat, and automation tools
Qualifications
- 3–5+ years managing high-volume, customer-facing teams
- Experience leading renewal, CS, or account management teams at similar scale
- Strong forecasting, KPI, and reporting skills
- Salesforce experience required; CS platforms preferred
- Strong coaching and leadership skills
Pay: Php60,000.00 - Php90,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- On-site parking
- Promotion to permanent employee
Work Location: In person
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