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Virtual Staff 365Active opening

CSR Admin

Remote (Asia Only)Found today
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Headquarters: Philippines URL: https://jobs.workable.com/company/pzrDAmWzBeLFWWocD1c2K3/jobs-at-virtual-staff-365

Our client is a premier climate control and electrical service company providing high-quality installation, repairs, and maintenance solutions. They service a wide range of residential and commercial clients across various suburban regions.

They are now seeking to hire a CSR Admin to provide frontline customer service and administrative support to the operations team. This role focuses heavily on lead management, customer confirmations, scheduling, and follow-ups to ensure seamless daily operations.

Job ResponsibilitiesCustomer Contact and Lead Management

  • Send confirmation SMS messages to customers
  • Call office headquarters overnight leads
  • Handle missed calls during high-volume periods
  • Action outbound web leads via phone calls
  • Manage pending and follow-up web leads
  • Update and manage confirmation SMS replies
  • Call customers who have not confirmed bookings for the following day
  • Assist with replying to SMS messages from web leads
  • Conduct customer happy calls to ensure satisfaction

Scheduling and Booking Support

  • Manage calendar requests
  • Assist with booking jobs in the Aroflo schedule
  • Call customers in Aroflo to follow up on rescheduled jobs and attempt rebooking
  • Assist with booking real estate requests
  • Assist with booking Maintenance Agreement and Routine Care clients

Administrative and Reporting Tasks

  • Download and prepare cancellation letters every Monday

  • Email prepared cancellation letters to the Manager for printing and posting

  • Maintain accurate customer and job records in Aroflo

  • Support the customer service team with ad hoc administrative tasks as required

  • Proven experience in customer service, call handling, or administrative support roles

  • Strong verbal and written English communication skills with a confident phone manner

  • High attention to detail and excellent organisational skills

  • Ability to manage high call volumes and competing priorities calmly in a fast-paced environment

  • Customer-focused mindset with robust problem-solving capabilities

  • Ability to work independently, follow set processes, and maintain reliable attendance

  • Experience with basic to intermediate CRM, booking systems, or scheduling platforms

  • Proficiency with intermediate SMS and email communication tools

Nice-to-Have Skills

  • Previous experience in HVAC, trades, or service-based industries

  • Prior experience specifically using Aroflo software

  • Permanent Work-From-Home Set-Up

  • Dayshift (Australian Eastern Standard Time business hours)

  • Full-Time Job

  • HMO (STAFF only)

  • Annual Leave

  • Christmas Bonus equivalent to 1 month's wage (pro-rate)

To apply: https://weworkremotely.com/remote-jobs/virtual-staff-365-csr-admin

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Virtual Staff 365CSR Admin
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