Position Summary:
The Master Data Administrator is responsible for creating, maintaining, and governing master data records in SAP, ensuring data accuracy, integrity, and compliance with approved business processes. The role also supports process improvement, automation, and digital initiatives to improve data quality, processing efficiency, and business outcomes.
Key Responsibilities:
Master Data Administration:
- Process approved master data requests within agreed service levels using SAP, Appian, Salesforce, and other approved systems.
- Create, update, maintain, suspend, and reactivate customer, vendor, and other master data records.
- Maintain customer rates, schedules, material data, and other master data information.
- Verify that requests have the required approvals and supporting documentation before processing.
Data Accuracy and Compliance:
- Maintain accurate and complete master data records in line with business rules and procedures.
- Conduct routine reviews and corrections to ensure data remains current and reliable.
- Investigate and resolve routine data issues, escalating complex matters when required.
- Maintain process documentation and adhere to data governance requirements.
Reporting and Performance Monitoring:
- Prepare customer and ad hoc reports for the Commercial team.
- Monitor and report on service-level performance, data quality measures, and exceptions.
Team Support and Continuous Improvement:
- Support internal stakeholders with master data processes and requirements.
- Suggest improvements to data quality, operational efficiency, and customer service.
- Assist with data audits, reconciliations, and data cleansing activities.
Key Challenges:
- Maintaining accurate master data across multiple systems while processing high volumes of requests.
- Managing competing priorities and meeting service-level expectations.
- Resolving data discrepancies and incomplete requests while following approved processes and controls.
Key Relationships:
Primary Functional Peers / Manager:
- National Commercial Manager
- Master Data Supervisor
- Service Delivery Team
Direct Reports:
- None
Internal Stakeholders:
- Various functions across the Visy Recycling team.
External Stakeholders:
- None specified.
Key Requirements:
Experience and Qualifications:
Mandatory:
- Minimum 2 years of experience in master data management or a similar data-entry-focused role.
- Basic Microsoft Office skills, including Outlook, Excel, and Word.
Desirable:
- Basic to intermediate knowledge and practical experience with SAP.
- Experience in manufacturing, logistics, recycling, FMCG, commodities, or related operational industries.
Skills:
- Strong customer service focus.
- High attention to detail and commitment to data accuracy.
- Problem-solving skills with the ability to resolve issues promptly.
- Clear written and verbal communication skills.
- Ability to build effective relationships across teams.
- Strong organizational and time management skills.
- Continuous improvement mindset.
- Collaborative and team-oriented approach.
- Commitment to safety, compliance, and team development.
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