Job Summary
We are looking for a strategic and people-focused Manager (L3 – Advanced) to join VNC Global's ANZA team.
Portfolio Owner (Entry). Manages client compliance relationships for a portfolio under guidance, overseeing team capability building. Focuses on stakeholder engagement. First level with portfolio-wide accountability.
The ideal candidate brings strong Effective Communication & Stakeholder Engagement and Coaching & Mentoring skills, and thrives in a fast-paced, client-focused environment.
The goal is to strengthen VNC Global's Client Compliance & Service Excellence (AU Tax) and Team Oversight & Capability Building capability, helping clients and internal stakeholders achieve consistent, high-quality outcomes. Key Roles & Responsibilities Manage client compliance relationships for a portfolio, ensuring BAS/IAS/Year-End obligations are met and client satisfaction maintained.
- Oversee team task allocation and support capability building across the team.
- Builds trust through transparent, timely, and persuasive communication with clients and internal teams.
- Effectively support and guide colleagues by sharing knowledge, offering clear instructions, and fostering team development.
- Provide technical sign-off on complex AU compliance matters (BAS/IAS disputes, ATO queries, payroll compliance) escalated from managers and team leads.
- Set and monitor compliance quality standards and review protocols across the department's AU client portfolio.
- Stay current on ATO/AU statutory requirements and platform capabilities to guide the department's technical direction.
- Own portfolio-level outcomes and represent the function to senior internal and client stakeholders.
- Mentor and build the leadership pipeline within the department (team leads/managers).
- Contribute to department-level strategy, planning and budgeting alongside senior leadership.
Skills (Soft) Effective Communication & Stakeholder Engagement - Builds trust through transparent, timely, and persuasive communication with clients and internal teams
- Coaching & Mentoring - Effectively support and guide colleagues by sharing knowledge, offering clear instructions, and fostering team development
- Strategic and commercial thinking
- Senior stakeholder and client relationship management
- Leadership and development of managers/team leads
- Sound decision-making under ambiguity
- Change management and organisational planning
- Executive-level communication and presentation skills
Software Expertise Xero, QBO, MYOB, Dext (multi-client oversight)
- AU payroll & compliance platforms at portfolio scale
- Power BI / Excel for client portfolio reporting
- MS Office suite for client and leadership communication
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