Summary We are seeking a dynamic professional for the CRM – Blended Process role within the IT Services sector. This position is pivotal for managing customer interactions across various channels, ensuring high-quality service delivery while addressing client needs efficiently. The ideal candidate will serve as a primary point of contact, leveraging strong communication abilities to resolve inquiries and foster positive relationships, thereby contributing directly to customer satisfaction and retention goals.
Responsibilities
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Manage and resolve customer queries through voice and non-voice channels with professionalism and efficiency.
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Actively listen to client concerns to accurately understand issues and provide appropriate solutions.
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Demonstrate effective problem-solving skills to address complex customer situations and escalate when necessary.
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Maintain accurate records of customer interactions and transactions using Customer Relationship Management (CRM) tools.
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Utilize strong typing skills to ensure timely and error-free data entry and documentation.
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Deliver exceptional customer service by adhering to company standards and protocols.
RequirementsRequirements:
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Possess a minimum of 6 months of relevant work experience in a customer-facing role.
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Exhibit excellent communication skills with the ability to articulate thoughts clearly and concisely.
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Demonstrate proficiency in active listening techniques to grasp customer needs effectively.
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Show capability in applying problem-solving strategies to overcome service challenges.
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Have a proven track record of using CRM software for managing customer data and interactions.
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Display strong typing proficiency to handle high-volume data entry tasks.
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Maintain a customer service-oriented mindset focused on resolving issues and building rapport.
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