Cloud Security Project Engineer (Client-Facing Professional Services)
About the Role
We are looking for a Cloud Security Project Engineer to join our team and support cloud security implementations for enterprise customers in the Australia and New Zealand (ANZ) region.
This is a hands-on technical and client-facing role. You will work with customers, partners, and internal teams to implement, troubleshoot, and support cloud security solutions.
You don't need to be a pure Project Manager. We are looking for someone with a strong background in networking, cloud security, firewalls, proxies, or security technologies who is also comfortable communicating with customers and managing multiple projects.
Experience with Netskope is a strong advantage, but candidates with experience in similar technologies such as Zscaler, Palo Alto, Fortinet, Cisco, or other SASE/SSE platforms are welcome to apply.
What You'll Do
Manage multiple customer implementation projects from kickoff to completion.
Work with customers and partners to understand their technical requirements and deployment needs.
Lead or support technical meetings, workshops, and implementation sessions.
Configure, implement, and troubleshoot cloud security solutions.
Work with technologies such as SASE, SSE, SWG, CASB, ZTNA, and DLP.
Support traffic steering, proxy, PAC file, VPN, IPsec/GRE tunnel, and SSL/TLS configurations.
Troubleshoot connectivity, latency, traffic steering, PAC file, SSL inspection, and security policy issues.
Coordinate with Sales, Support, Engineering, Professional Services, and Partners to keep projects moving.
Track project activities, timelines, milestones, and technical deliverables.
Handle customer questions and technical issues and escalate when needed.
Support customers during implementation and hyper-care after deployment.
Coordinate with global teams when additional technical support is required.
Help identify improvements to technical implementation and customer delivery processes.
Maintain a professional and customer-focused approach when representing the company.
Follow established security, implementation, and project delivery processes.
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