Key Responsibilities & Duties
- Welcome and Greet Guests in a friendly and professional manner, creating a positive first impression and ensuring guests feel comfortable and valued.
- Present Menus and Explain Menu Items by providing accurate information about food and beverages, ingredients, recommendations, and daily specials.
- Take Guest Orders accurately and efficiently, ensuring all special requests, dietary requirements, and preferences are properly communicated to the kitchen and bar teams.
- Serve Food and Beverages promptly and professionally, ensuring correct presentation, order accuracy, and compliance with service standards.
- Monitor Guest Satisfaction by regularly checking on guests, responding to requests, and addressing concerns or complaints professionally.
- Coordinate with Kitchen and Bar Teams to ensure smooth communication, timely order preparation, and efficient service operations.
- Prepare and Maintain Dining Areas by ensuring tables, chairs, service stations, and dining equipment are clean, organized, and properly arranged.
- Perform Table Setting and Clearing according to established service standards, including resetting tables promptly for the next guests.
- Process Guest Bills and Payments accurately, including handling cash, card transactions, and other payment methods in accordance with company procedures.
- Maintain Cleanliness and Hygiene by complying with food safety, sanitation, personal grooming, and workplace hygiene standards.
- Handle Guest Feedback and Complaints courteously and escalate issues to the Supervisor or Manager when necessary.
- Support Daily Operational Activities including opening and closing procedures, stock replenishment, inventory checks, and other service-related duties.
- Promote Food and Beverage Products through appropriate recommendations and upselling techniques to enhance guest experience and maximize sales.
- Comply with Company Policies and SOPs including service standards, workplace safety, attendance, grooming, and professional conduct.
Work Location: In person
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