Position Summary...
What you'll do...
Role summary:
The Manager, Residential Installation & Home Services leads daily field operations across the Dallas/Fort Worth market, supervising approximately 13 technicians delivering residential and small-business installation and maintenance services. Initial services focus on TV installation and related customer needs, with expansion into broader home-maintenance offerings as the business grows. The Manager oversees technician scheduling, route optimization, workload balancing, customer experience, service quality, safety, productivity, and associate development. Using CRM, scheduling, work-order, and performance tools, this leader drives efficient execution, resolves operational issues, and helps build scalable processes for a growing, customer-focused field service business across the market and future service expansion.
About the team:
Our team focuses on expanding a new service line for commercial and small business clients by establishing a distinct brand presence. We develop and convert customer relationships across B2B, SMB, and B2C segments, targeting multi-site and independent retailers, quick-service restaurants, boutique retail, medical and professional offices, commercial operators, property-related businesses, and residential clients via eCommerce and lead-generation platforms. The team drives strategic partnerships and business development initiatives to support sustained growth and market expansion, ensuring alignment with business objectives and delivering value through effective relationship management and sales strategy execution.
What you'll do:
- Lead daily field operations for 13 residential installation and home-services technicians across DFW.
- Oversee scheduling, dispatch, route optimization, workload balancing, safety, service quality, and customer experience.
- Use CRM, work-order, and performance data to improve utilization, productivity, first-time completion, and route efficiency.
- Coach and develop technicians through field observations, performance reviews, and targeted training.
- Ensure compliance with installation standards, tools, equipment requirements, and company policies.
- Support expansion into additional home-maintenance services by evaluating capacity, skills, training, and operational readiness.
- Partner cross-functionally to resolve issues, improve processes, and build a scalable, customer-focused field service operation that consistently delivers safe, reliable, efficient service.
What you'll bring:
- Proven leadership experience managing field technicians, installers, or customer-facing service teams in residential or small-business environments.
- Strong scheduling, dispatch, route-planning, and workforce-management skills using CRM or field-service platforms.
- Customer-first leadership with experience resolving escalations, improving service quality, and protecting the in-home experience.
- Ability to coach technicians, set clear expectations, manage performance, and build accountable, high-performing teams.
- Operational discipline with a strong focus on safety, productivity, utilization, first-time completion, and continuous improvement.
- Comfort operating in a startup-style environment, building new processes, supporting new service launches, and scaling operations across a growing market while adapting quickly to changing customer and business needs.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Business, Accounting, Finance, Marketing, or related field and 2 years’ experience in business development, market development, product development, or related area OR 4 years’ experience in business development, market development, product development, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Sales, Supervisory experiencePrimary Location...
4800 US 287 HIGHWAY, ARLINGTON, TX 76017-2816, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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