Position Summary...
The Senior Manager, Process Improvement is responsible for leading strategic development and execution of process improvement and innovation projects to support business objectives. This role ensures alignment with stakeholders and efficient use of resources, focusing on cost reduction and enhancing customer and operational experiences.
What you'll do...
The Senior Manager, Process Improvement drives the strategic development and delivery of projects aimed at improving customer/associate experience, operational efficiency, and reduce the cost to serve. This role may develop multi-year strategic roadmaps, ensuring initiatives align with financial commitments and corporate goals. The position also involves frequent updates to senior leadership on project progress and outcomes.
Collaboration and coordination with various stakeholders, including internal teams and external partners, are essential for end-to-end project delivery, including meeting project timelines, budgets, and success criteria. The role requires managing and developing a team to support change management strategies, including communication and training to ensure the adoption and sustainment of new processes or technologies.
The Senior Manager, Process Improvement recruits, onboards, and develops team members, ensuring they are equipped with the necessary tools and knowledge. This role may also work with relevant stakeholders to gain alignment on where initiatives will have cross-functional impacts, and is accountable for leading the successful execution, launch, hypercare and BAU hand-off, ensuring best practices are followed throughout.
Lastly, the role includes developing business cases for new initiatives, collaborating with finance and other departments to ensure ROI metrics are integrated into planning processes. The Senior Manager, Process Improvement champions customer experience and feedback, using insights to shape future strategies and prioritize initiatives for continuous improvement.
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.
Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.
L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada
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