(USA) Senior Manager, Billing Operations - (Billing Strategy & Process Excellence)

Position Summary...

The Senior Manager, RCM – Billing Strategy & Process Excellence is a senior individual contributor responsible for shaping and driving strategic initiatives that strengthen Walmart Connect’s end-to-end billing and revenue operations.

The Revenue Cycle Management (RCM) team integrates business, finance, products and technology to oversee the complete order-to-cash process for Walmart Connect. Focused on safeguarding revenue and financial integrity, the team enhances billing accuracy, accelerates cash flow, and streamlines workflows through data-driven solutions and automation. Collaborating across functions, they drive process improvements and operational excellence to support business growth and new product launches.

This team offers a strategic opportunity to influence key platforms and processes that underpin Walmart Connect’s next phase, combining strong operational expertise with effective communication and project management skills.

In this role, the Senior Manager will lead complex, high-impact programs, influence Product and Engineering roadmaps, and establish scalable processes and governance to improve financial integrity, operational efficiency, customer experience, and scalability. Success requires strong operational and financial acumen, strategic program leadership, analytical thinking, and the ability to navigate ambiguity and influence decisions across teams without direct authority.

This is an individual contributor role with broad organizational influence and no direct people-management requirement.

What you'll do...

Billing Strategy, Transformation & Execution

• Lead and oversee complex billing and revenue initiatives across the end-to-end Quote-to-Cash lifecycle, from discovery and requirements through implementation, launch, and post-launch stabilization.
• Evaluate processes, products, and systems to identify systemic gaps, control weaknesses, revenue risks, customer pain points, and opportunities for greater efficiency and scalability.
• Translate business and operational challenges into end-to-end billing requirements and scalable product, process, and technology solutions.
• Serve as a senior RCM advisor for new advertising products, business models, partnerships, and platform capabilities, ensuring billing, controls, reconciliation and downstream financial requirements are incorporated early in solution design.
• Partner closely with Product and Engineering leaders to influence solution designs and roadmap priorities based on revenue risk, customer impact, operational efficiency, scalability, and business value.
• Anticipate billing, financial, operational and advertiser experience risks before launch; identify gaps through comprehensive UAT plan and readiness reviews; drive mitigation plans to closure before capabilities transition into production.
• Establish billing readiness requirements and oversee execution to ensure successful product launches, smooth transition into operations, and stable ongoing billing.
• Lead root-cause analysis of recurring billing and revenue issues and drive sustainable solutions rather than short-term remediation.
• Identify opportunities to leverage AI, automation, and emerging technologies to reduce manual effort, improve accuracy, strengthen controls, and increase operational efficiency.
• Establish scalable processes, controls, success metrics, and governance to support sustainable revenue operations.
• Provide leadership with visibility into key risks, dependencies, business impact, trade-offs, and decisions required.

Cross-Functional Partnership & Governance

• Establish strong partnerships across Business, Product, Engineering, Account Strategy, Sales, Data, and Operations to ensure billing initiatives are designed and executed end to end.
• Serve as the central RCM partner connecting upstream business and product decisions with downstream billing, invoicing, reconciliation, financial reporting, and operational requirements.
• Facilitate cross-functional discussions to align requirements, resolve gaps, manage dependencies, establish ownership, and drive timely decisions.
• Partner with Finance and Controllership to ensure billing models and solutions support accurate financial reporting, revenue recognition, and appropriate financial controls.
• Establish clear governance, RACIs, escalation paths, and accountability across critical billing and revenue workflows.
• Drive alignment throughout the initiative lifecycle to ensure solutions are operationally scalable and deliver the intended business and financial outcomes.

Skills & Qualifications

• Bachelor’s or Master’s degree in Business, Program Management, Analytics, Finance, or a related field.
• 7+ years of experience in Revenue Operations, Billing Operations, Program Management, Process Transformation, or related disciplines.
• Demonstrated experience leading large-scale, complex, cross-functional transformation programs with measurable financial or operational impact.
• Strong understanding of Quote-to-Cash, billing, revenue recognition, financial reporting, collections, and operational controls.
• Proven ability to influence Product and Engineering roadmaps and translate business problems into scalable technical requirements.
• Strong financial and analytical acumen, including reconciliation, variance analysis, KPI development, and business-impact assessment.
• Experience working with ERP, CRM, order-management, billing, or financial systems.
• Strong proficiency with analytical and business intelligence tools such as Excel, SQL, Tableau, Power BI, or equivalent platforms.
• Experience identifying and implementing practical AI and automation use cases within operational workflows.
• Demonstrated ability to make decisions and drive progress in highly ambiguous environments with multiple competing priorities.
• Advertising, digital media, or retail media experience strongly preferred.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

850 Cherry Ave, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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