Located in the heart of Rockhampton, the Criterion Hotel is a well-established venue offering quality dining, bars, gaming, accommodation, and entertainment. This is an exciting opportunity for a hands-on leader to take ownership of a thriving operation while developing a high-performing team and contributing to the venue's continued success.
Why Join Us?
- Attractive salary package on offer.
- Ongoing training, development, and career progression opportunities.
- Join a supportive hospitality group with experienced operational support.
- Lead an established and highly regarded venue.
- Work in a dynamic environment featuring live entertainment, sporting events, promotions, and community engagement.
The Role
As Hotel Manager, you will be responsible for the overall performance and day-to-day operation of the venue. You will lead a diverse team across all departments, ensuring exceptional service standards, strong financial performance, and a positive workplace culture.
Your leadership will be instrumental in driving guest satisfaction, developing team capability, and identifying opportunities for business growth.
Key Responsibilities
- Oversee all venue operations, including bar, bistro, functions, and accommodation.
- Lead, mentor, and develop a high-performing hospitality team.
- Drive exceptional customer service and guest experiences.
- Manage venue financial performance, including budgeting, forecasting, and cost control.
- Develop and implement strategies to increase revenue and profitability.
- Ensure compliance with all liquor licensing, workplace health and safety, and legislative requirements.
- Manage staffing levels, rostering, recruitment, and employee development.
- Build strong relationships with guests, suppliers, and the local community.
- Monitor stock control procedures and venue presentation standards.
- Deliver operational excellence across all areas of the business.
What We're Looking For
- Proven experience as a Hotel Manager, Venue Manager, General Manager, or senior hospitality leader.
- Strong financial acumen with demonstrated experience managing budgets and venue performance.
- Excellent leadership, coaching, and people management skills.
- Strong understanding of gaming, food and beverage, and hotel operations.
- Ability to work autonomously and make effective business decisions.
- Exceptional communication and stakeholder management skills.
- A hands-on management style and passion for hospitality.
- Experience driving team culture and business growth.
Mandatory Qualifications
- Current QLD RSA (Responsible Service of Alcohol)
- Current RMLV (Responsible Management of Licensed Venues)
- Approved Manager's Licence
Candidates who do not currently hold all required qualifications must be willing and able to obtain them prior to commencement.
About Us
The Criterion Hotel is a cornerstone of Rockhampton's hospitality scene, welcoming locals and visitors alike with quality food, cold drinks, comfortable accommodation, gaming, and entertainment. From live sports and community events to great dining experiences, the Criterion Hotel prides itself on delivering genuine hospitality and exceptional customer service.
Our team is passionate about creating memorable guest experiences while fostering a workplace culture built on respect, teamwork, and continuous improvement.
Apply Now
If you're an experienced hospitality professional ready to take the next step in your career and lead a well-established regional hotel, we'd love to hear from you.
Apply today and become the next Hotel Manager of the Criterion Hotel, Rockhampton.
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