About the Role
We are looking for a technically competent and service-oriented IT Professional to support IT infrastructure, network administration, endpoint security, and day-to-day IT operations at designated client offices.
The ideal candidate should have a sound understanding of networking fundamentals, practical experience in IT/ITES projects, and the ability to troubleshoot technical issues while maintaining secure, reliable, and efficient IT infrastructure.
Key Responsibilities
1. Network Administration & Infrastructure
Support the design, implementation, configuration, and maintenance of secure and segmented network infrastructure.
Configure, monitor, and troubleshoot routers, switches, firewalls, and related network devices (e.g. Zyxel, Cisco)
Manage and support LAN/WAN connectivity, VLANs, VPNs, and network segmentation.
Troubleshoot network connectivity issues and help maintain network availability.
2. IT Support & Troubleshooting
Provide frontline technical support for end-user devices, network connectivity, and endpoint security issues.
Diagnose and resolve IT incidents and service requests within the assigned scope.
Escalate complex or unresolved technical issues to the appropriate authority.
Maintain records of reported issues, actions taken, and resolutions.
3. Server & IT Infrastructure Management
Assist in managing server infrastructure and routine IT infrastructure operations.
Support system patching, asset tracking, access control, and operational maintenance.
Maintain IT asset inventories and update relevant infrastructure records.
Follow approved procedures for system maintenance and configuration changes.
4. Information Security & Access Control
Support endpoint security and implementation of approved security practices.
Follow access control policies, patch management processes, and IT security guidelines.
Protect confidential information and prevent unauthorised access, disclosure, or transfer of data.
Report security incidents, suspicious activities, and potential vulnerabilities through the prescribed channels.
5. Network Monitoring & Documentation
Use network monitoring tools to identify connectivity issues and infrastructure anomalies.
Maintain technical documentation, asset registers, configuration records, and support logs.
Assist in maintaining operational hygiene and continuity of IT services.
6. Client Coordination & Compliance
Coordinate with designated client officials and team members for day-to-day IT support activities.
Follow client policies, workplace discipline, attendance requirements, and reporting procedures.
Undertake related duties assigned by the Regional Head, within the scope of the role and applicable qualifications.
Maintain professional conduct, confidentiality, and service quality at all times.
Educational Qualification
B.Tech. / B.E., MCA, M.Sc. in Information Technology or Computer Science, MS in Software System
Work Experience
Minimum one year of experience in IT or IT-enabled services (ITES) projects.
Technical Certification
Cisco Certified Network Associate (CCNA) or an equivalent
Essential Technical Skills
- Networking fundamentals and network architecture.
- TCP/IP, IP addressing, subnetting, DNS, and DHCP.
- Routing, switching, VLANs, VPNs, and network segmentation.
- Basic configuration and troubleshooting of routers, switches, and firewalls (e.g. Zyxel, Cisco).
- Understanding of server infrastructure and endpoint security.
- Knowledge of patch management, asset tracking, and access control.
- Network monitoring and systematic troubleshooting.
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