We are looking for a computer-savvy, organized, and responsible Operations & Customer Support Executive to manage and coordinate various day-to-day company operations through phone, chat, email, and online systems.
The ideal candidate should have good English communication skills, be comfortable working with computers and web-based applications, and be capable of handling multiple tasks while maintaining accuracy and professionalism.
This role involves coordinating with customers, internal teams, vendors, and other stakeholders to ensure that day-to-day operations run smoothly.
Key Responsibilities
- Manage day-to-day operational activities using company systems and online tools.
- Handle customer and business inquiries through phone calls, live chat, email, and messaging platforms.
- Communicate professionally with customers and internal teams in clear and fluent English.
- Monitor and respond to incoming requests, tickets, messages, and operational tasks.
- Coordinate with different departments to resolve customer and operational issues.
- Maintain and organize company records, documents, spreadsheets, and operational data.
- Perform data entry and ensure information is accurate and up to date.
- Track pending tasks, follow-ups, requests, and operational activities.
- Coordinate with vendors, service providers, customers, and partners when required.
- Escalate technical, billing, compliance, or other issues to the appropriate team.
- Assist management with various administrative and operational tasks.
- Monitor company accounts, dashboards, portals, and online platforms.
- Prepare basic reports, summaries, and operational updates.
- Follow established company procedures and ensure tasks are completed within expected timelines.
- Identify operational issues and proactively communicate them to management.
- Maintain confidentiality of company and customer information.
- Be flexible and willing to take responsibility for new operational tasks as the company grows.
Required Skills
- Good written and spoken English proficiency.
- Strong computer and internet skills.
- Comfortable using web applications, dashboards, CRM systems, email, chat platforms, and spreadsheets.
- Good knowledge of Microsoft Office / Google Workspace, particularly Excel or Google Sheets.
- Strong organizational and multitasking abilities.
- Good typing and data-entry skills.
- Ability to communicate professionally over phone and chat.
- Ability to follow instructions and independently manage assigned tasks.
- Strong attention to detail and accuracy.
- Good problem-solving and decision-making skills.
- Ability to prioritize tasks and manage multiple requests simultaneously.
- Willingness to learn new software, tools, and processes.
Preferred Skills
- Previous experience in operations, customer support, technical support, administration, or telecom/technology companies.
- Familiarity with CRM, ticketing, VoIP, SaaS, or cloud-based platforms.
- Basic understanding of troubleshooting computer and internet-related issues.
- Experience working with spreadsheets and maintaining operational records.
- Experience communicating with customers or business clients.
Personal Attributes
The ideal candidate should be:
- Responsible and dependable.
- Highly organized and proactive.
- Comfortable working independently.
- Professional and polite when communicating with customers.
- Detail-oriented and accurate.
- Quick to learn new systems and technologies.
- Able to remain calm and professional while handling difficult situations.
- Willing to take ownership of tasks from start to completion.
What We Offer
- Opportunity to work in a growing technology/telecommunications company.
- Exposure to various areas of business operations and technology.
- Opportunity to learn and work with modern cloud-based tools and platforms.
- Growth opportunities based on performance and responsibilities.
- Collaborative and technology-focused work environment.
Pay: ₹21,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
Work Location: Hybrid remote in Kolathur, Chennai, Tamil Nadu