Operations Manager

About the role

**Operations Manager**

**Willits Kids Corner \| Willits, California**

**Job Type:** Full\-time **Starting Pay:** $20\.00 per hour **Reports To:** Ownership

**Schedule:** Must be available during our primary operating days, Thursday through Sunday, including weekends. Hours may vary for birthday parties, promotions, and special events.

**About Willits Kids Corner**

Willits Kids Corner is an indoor playground and family fun center serving families throughout Willits and the surrounding communities. We provide open play, birthday parties, special events, and a safe, clean, welcoming place where children can play and families can spend time together.

We are looking for a dependable, energetic Operations Manager who can lead our staff, manage daily operations, solve problems, and help us deliver an excellent experience to every family.

This is a hands\-on leadership position. Leadership at Willits Kids Corner does not mean sitting in an office. You will help guests, cover the front desk, clean play areas, set up birthday parties, coach employees, handle customer concerns, and step in wherever needed.

Your team should see you as a working leader who sets the standard every day.

**Primary Responsibilities**

Staff Leadership and Accountability

* Lead by example with a positive, professional attitude. * Supervise, train, coach, and support all team members. * Hold employees accountable to company policies and performance expectations. * Assist with recruiting, interviewing, hiring, orientation, and onboarding. * Train new employees and provide ongoing coaching and development. * Create weekly schedules and maintain appropriate staffing levels. * Schedule adequate coverage for weekends, parties, special events, and peak periods while controlling labor costs. * Track attendance, punctuality, and employee performance. * Conduct employee evaluations. * Address performance issues promptly, fairly, and professionally. * Hold regular staff meetings. * Build a respectful, dependable, and accountable team.

**Daily Facility Operations**

* Open and close the facility correctly. * Ensure daily checklists and operating procedures are completed. * Keep operations running efficiently throughout the day. * Solve routine problems independently before escalating them to ownership. * Maintain organization throughout the facility. * Keep play areas, party areas, customer areas, storage spaces, and employee areas clean, safe, and welcoming. * Identify inefficient processes and recommend practical improvements. * Provide ownership with regular updates about staffing, inventory, maintenance, customer concerns, party operations, and business performance.

**Customer Experience**

* Greet guests and help create a friendly, welcoming atmosphere. * Ensure every family receives attentive and professional service. * Handle customer complaints calmly and respectfully. * Resolve problems using confidence, sound judgment, and good communication. * Handle incoming and outgoing customer calls professionally, including answering questions, responding to inquiries, booking parties, confirming reservations, following up with prospective customers, and communicating important event details. * Train employees to handle phone calls, party inquiries, booking questions, and customer concerns professionally. * Ensure party inquiries and other customer leads receive prompt follow\-up. * Monitor customer feedback and online reviews. * Communicate important or recurring customer concerns to ownership.

**Birthday Parties and Events**

* Oversee birthday party preparation and setup. * Make sure parties begin on time. * Confirm that decorations, rooms, and party setups meet company standards. * Communicate with customers before and during their events. * Coordinate with approved vendors when needed. * Ensure party areas are cleaned and reset quickly. * Help create a smooth and memorable party experience for each family. * Support party bookings through excellent service, follow\-up, and attention to detail.

**Sales and Business Growth**

* Encourage memberships, party bookings, repeat visits, and participation in special events. * Track attendance, memberships, party inquiries, party bookings, and other key sales results. * Help establish practical performance goals and coach employees on achieving them. * Review sales and attendance patterns to identify opportunities for improvement. * Assist with promotions, community activities, and special events. * Contribute practical ideas that can increase attendance, customer satisfaction, and revenue. * Represent Willits Kids Corner professionally in the community.

**Inventory and Purchasing**

* Monitor snacks, beverages, cleaning products, office supplies, and party supplies. * Complete weekly inventory counts. * Recommend purchases before essential items run low. * Keep inventory and storage areas clean and organized. * Monitor product usage and reduce unnecessary waste. * Verify that deliveries and purchased supplies are received and stored correctly.

**Safety and Facility Standards**

* Conduct routine facility inspections. * Report maintenance problems immediately. * Make sure playground equipment remains clean, secure, and safe. * Enforce playground rules fairly and consistently. * Maintain emergency procedures and follow company safety requirements. * Complete incident reports accurately and promptly. * Respond calmly and appropriately to injuries, accidents, or other unexpected situations. * Maintain required CPR and First Aid certification. Training requirements will be discussed during the hiring process.

**Financial and Administrative Responsibilities**

* Oversee daily POS system operations. * Process transactions, discounts, and refunds according to company policies. * Handle basic POS troubleshooting when needed. * Balance cash drawers and verify deposits. * Maintain accurate cash\-handling and operating records. * Monitor labor costs, overtime, and scheduling efficiency. * Help control operating expenses. * Maintain employee records and required documentation. * Clearly communicate policy updates, schedule changes, promotions, safety concerns, and operating changes to the team.

**Qualifications**

* Previous supervisory or management experience in a customer\-facing business is strongly preferred. * Experience training employees and addressing performance issues. * Strong customer service and problem\-solving skills. * Comfortable using POS systems, scheduling tools, email, and basic business software. * Experience handling cash, reconciling registers, and maintaining accurate records. * Strong written and verbal communication skills. * Able to organize multiple priorities in a busy environment. * Able to make sound decisions without constant supervision. * Dependable, punctual, organized, and willing to take ownership. * Able to remain calm and professional under pressure. * Spanish\-speaking or bilingual ability is desired. * Experience in family entertainment, hospitality, retail, recreation, events, or another customer\-focused business is helpful. * Successful completion of applicable pre\-employment screening may be required because this position works in a child\-focused environment.

Exceptional candidates with demonstrated leadership, reliability, and customer service experience may be considered even if they have not previously held the title of manager.

**Physical and Work Requirements**

This is an active, hands\-on position. You must be able to:

* Remain active and on your feet for extended periods. * Move throughout the facility and respond quickly when help is needed. * Bend, reach, clean, organize, and assist with routine facility tasks. * Safely move supplies, party materials, tables, chairs, and other operating equipment. * Work in an active environment with children, families, music, games, and periods of increased noise. * Perform cleaning, party setup, front\-desk, and customer\-service duties when needed. * Work weekends and adjust your schedule for parties, special events, and peak attendance periods.

Reasonable accommodations may be available for qualified individuals.

**Performance Expectations**

A successful Operations Manager will consistently:

* Solve problems without waiting for constant direction. * Communicate clearly and honestly with ownership. * Follow through on commitments. * Maintain high standards for cleanliness, safety, and customer service. * Hold employees accountable fairly and consistently. * Support the team while maintaining professional boundaries. * Stay positive and composed under pressure. * Improve systems instead of merely maintaining them. * Protect company resources and control unnecessary expenses. * Treat the business with the same attention and care they would give their own.

**What Success Looks Like After 90 Days**

* Employees understand their responsibilities and receive consistent coaching. * Staff members are held accountable fairly and professionally. * Scheduling, attendance, and daily operations are organized. * Cleaning and safety standards are consistently met. * Inventory records are accurate and storage areas remain organized. * Birthday parties begin on time and run smoothly. * Party and customer inquiries receive prompt follow\-up. * Customer complaints decrease and guest satisfaction improves. * Employee morale, communication, and teamwork improve. * Memberships, party bookings, and repeat visits receive consistent support. * Ownership spends less time solving routine operational problems and more time growing the business.

**How to Apply**

Please submit your résumé along with a brief explanation of why you would be a strong fit for Willits Kids Corner.

Tell us about your leadership experience, your availability, and why you would enjoy working in a busy, family\-focused environment.

Pay: From $20\.00 per hour

Benefits:

* Employee discount * Retirement plan

Work Location: In person

Pay: From $20\.00 per hour

Benefits:

* Employee discount * Retirement plan

Work Location: In person