Looking for a new challenge to kick off your career?
Wilton House Belfast are 23 5 Star Serviced Apartments in Belfast City Centre. We are now hiring for a Operations Manager to join our team!
We are the 'New Kids On The Block' and we offer the successful candidate the chance to help us build the brand from the ground up. As our Operations Manager, you will be constantly on your feet and overseeing the entire operation of Wilton House, and are therefore the eyes and hears of the business.
Your job responsibilities include (but are not limited to):
- Attending to all apartments to ensure high standards are continuously met
- Conduct check-ins personally, even after hours and on weekends as required
- Conduct regular detailed inventory checks, quality control, report any maintenance and repair issues in a timely manner
- Source and distribute all necessary apartment supplies and track inventory accordingly (stock control)
- Manage all cleaning personnel and schedule on a weekly basis
- Check-In / Meet and greet guests
- Answer the 24h emergency phone and attend to guest concerns
We are looking for someone who:
- Has to have management experience, ideally in operations
- Is a perfectionist and always strives to beat the status quo
- Has a proven track record of successfully leading a team
- Is a confident driver and likes to be on the move
- Is exceptionally detail orientated and is very well organized
- Is exceptional at multi-tasking
- Works well under pressure and always has a cool head
- Is a quick learner
- Is very self-confident and can make independent judgment calls on the spot
- Has great customer service skills
- Has strong management skills with no 9-5 mentality
- Has a professional phone manner
- MUST HAVE SHORT TERM LET EXPERIENCE!!!
If you're great at working autonomously and good team player......then we would love to hear from you! Please note we are also open to a part time applicant.
Requirements:
- Professional phone and email manners
- Strong communication skills
- Not required but experience with the following fields is considered a big plus: operations in serviced apartments/ hotel, housekeeping, maintenance
To apply please send your cover letter expressing your interest in the position and your CV to Mel.
Job Type: Full-time
Pay: £35,000.00 per year
Benefits:
- Company pension
- Flexitime
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Belfast BT1 6AR: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience in hospitality or serviced accomodation?
Experience:
- Customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person