We’re looking for a friendly, experienced Operations Manager to support the General Manager in leading the day-to-day running of Windermere Manor. If you’re passionate about hospitality, thrive in a hands-on role, and love working with people, we’d love to hear from you. This is a full-time position, working 40 hours per week with a salary of £35,875.00 p.a. plus benefits.
What You’ll Be Doing:
- Overseeing daily operations across Front Office, Housekeeping, Food & Beverage, and Maintenance
- Supporting and motivating teams to deliver excellent service
- Managing bookings, room allocations, and guest feedback
- Assisting with budgeting, cost control, and planning
- Ensuring the hotel is safe, well-maintained, and running smoothly
- Working closely with the General Manager on improvements and performance goals
What We’re Looking For:
- Proven experience in hotel operations or a similar leadership role
- Strong organisational and communication skills
- A guest-first mindset and a proactive approach
- Knowledge of hotel systems (e.g. Opera, PMS) and Microsoft Office
- Calm under pressure, with excellent problem-solving skills
- Minimum of 5 years experience in hotels and hospitality
- Familiarity with the Lake District and local tourism is a bonus
About Windermere Manor:
A relaxed, family- and dog-friendly hotel with 35 unique rooms, a heated indoor pool, and beautiful gardens. We offer guests a peaceful base to explore the Lakes, with charming spaces like our conservatory for breakfast, the Chapel for Afternoon Tea, and a terrace overlooking Lake Windermere.
Job Reference: OPSWM
Job Types: Full-time, Permanent
Pay: £35,875.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
Ability to commute/relocate:
- Windermere LA23 1EX: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel Operations: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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