Location: Shepherd’s Bush, London
Job Type: Part-Time (2–3 days per week)
Salary: Competitive, dependent on experience £18-£20 p/h
Potential to Progress to Full-Time as the Clinic Grows
About Windwood Health Clinic
Windwood Health Clinic is an established and growing private healthcare clinic located in the heart of Shepherd’s Bush. We are passionate about delivering exceptional patient care in a professional, welcoming, and patient-focused environment.
We are seeking an experienced, proactive, and commercially minded Clinic Manager to help lead our operations, enhance the patient experience, and support the continued growth of the business.
The Role
This is an exciting opportunity for someone with previous private healthcare or private clinic management experience who enjoys wearing multiple hats and making a genuine impact on a growing business.
The successful candidate will oversee the day-to-day running of the clinic while also supporting marketing, patient acquisition, and business development initiatives.
As the clinic continues to grow, there is potential for this position to become a full-time role.
Expected Experience: Minimum 3 years of private clinic management experience preferred.
Key ResponsibilitiesClinic Operations & Patient Experience
- Manage the daily operation of the clinic
- Ensure exceptional customer service and patient satisfaction
- Oversee front-of-house activities and patient journeys
- Manage appointment scheduling and clinic diaries
- Handle patient enquiries and resolve issues professionally
- Maintain clinic standards, policies, and procedures
- Help and the chemist counter if required
Business Development
- Develop strategies to increase patient numbers and revenue
- Build relationships with local businesses and community groups
- Identify partnership and referral opportunities
- Support promotional campaigns and events
- Monitor performance and recommend growth initiatives
Marketing & Social Media
- Manage and grow the clinic's social media presence
- Create engaging content across Instagram, Facebook, TikTok, and LinkedIn
- Coordinate marketing campaigns and promotions
- Assist with website updates and online reputation management
- Monitor marketing performance and patient acquisition metrics
About YouEssential Requirements
- Previous experience managing a private healthcare clinic, GP practice, aesthetic clinic, or similar healthcare setting
- Strong front-of-house and patient service experience
- Excellent communication and interpersonal skills
- Experience in social media management and marketing
- Business development and sales experience
- Highly organised with strong attention to detail
- Ability to work independently and take initiative
- Proficient CRM patient management, digital systems and AI tools
Desirable
- Experience within private healthcare, wellness, aesthetics, pharmacy, or allied health services
- Knowledge of healthcare compliance and governance
- Experience using CRM and patient management systems
What We Offer
- Opportunity to play a key role in the growth of an established clinic
- Supportive and professional working environment
- Flexible part-time schedule
- Career progression opportunities
- Potential for the role to become full-time as the business expands
How to Apply
Please submit your CV on Indeed together with a short cover letter outlining your relevant clinic management experience and why you would be a great fit for Windwood Health Clinic.
Pay: £18.00-£20.00 per hour
Application question(s):
- Do you have experience with social media marketing and content creation?
- Do you have experience in business development, patient acquisition, or sales?
- Are you seeking a part-time role with the potential to progress to full-time?
Experience:
- Clinic Management: 3 years (required)
Work Location: In person
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