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Wingman Group PTY LTDListing closed

Parts Interpreter - CC

RemoteRemoteIndividual contributorFound 11 days ago
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parts interpretinginventory managementcustomer servicemicrosoft office 365era systems

About the Role

We are seeking a motivated and customer-focused Parts Interpreter to join our Parts Department. This role is responsible for ensuring technicians and internal departments receive the correct parts in a timely manner, while delivering exceptional customer service and maintaining accurate inventory processes. The successful candidate will work closely with Service, Pre-Delivery, and Warehouse teams to support the efficient operation of the dealership.

Key Responsibilities

  • Interpret and source parts requested by technicians and internal departments
  • Order parts accurately and efficiently to meet operational requirements
  • Respond to phone enquiries in a professional and timely manner
  • Provide excellent customer service to internal and external stakeholders
  • Support the Service Department with the timely supply of required parts
  • Liaise effectively with the Service, Pre-Delivery, and Warehouse teams
  • Assist with internal business requirements as needed
  • Unpack stock orders and maintain a clean, organized parts department
  • Receive and process incoming parts orders, branch transfers, and supplier deliveries
  • Load and unload incoming and outgoing goods safely and efficiently
  • Maintain accurate inventory and stock records
  • Complete additional duties as directed by management

Essential Skills

  • Strong work ethic and positive, can-do attitude
  • Excellent customer service and stakeholder management skills
  • Strong written and verbal communication skills
  • High level of attention to detail and accuracy
  • Ability to follow processes and procedures consistently
  • Professional presentation and commitment to delivering quality work
  • Intermediate Microsoft Office 365 skills
  • Experience using ERA Systems
  • Honest, reliable, and punctual

Essential Experience

  • Minimum of 1 year of experience in automotive dealership parts sales and parts interpreting
  • Experience working within a dealership parts department environment
  • Knowledge of automotive parts identification and ordering processes

Desirable Qualifications

  • Current Forklift Licence

Key Behaviours

  • Builds productive working relationships
  • Collaborates effectively across departments
  • Demonstrates a commitment to shared learning and continuous improvement
  • Values diversity and inclusion
  • Communicates clearly and professionally
  • Demonstrates resilience and adaptability
  • Takes ownership and follows through on commitments
  • Delivers results while maintaining high standards
  • Exercises sound judgement and professionalism
  • Supports team objectives and business goals

Industry Experience

  • Automotive dealership parts sales and interpreting experience required

Systems & Tools

  • Microsoft Office 365
  • ERA Systems

Application Requirement

  • Only candidates with relevant automotive dealership parts interpreting experience and who complete all application questions will be considered.

Technical Requirements:

  • Equipment is self-provided

Computer:

  • RAM: 8GB

  • CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)

  • HDD/SDD: 512 GB

  • Operating System: Windows 11 Home or Pro

Accessories:

  • Power Backup: Powestation, Powerbank, UPS, etc.

  • Extra Display: Secondary/External Monitor

  • Audio & Video: Noise-Cancelling Headset + Web Cam

Internet:

  • Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads.

Contractor Perks & Rewards:

  • 20 Paid Time Off

  • Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).

  • Annual Trip – connect with the broader Wingman community in person.

  • Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.

  • Access to a Network – collaborate with fellow contractors and onshore specialists.

  • Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.

  • More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.

  • High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.

  • Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.

  • Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.

  • 100% Work-From-Home Contracts – all engagements designed for remote delivery.

Pre-engagement requirements for Independent Contractors:

  • BIR as you are a contractor (Required to submit any contributions required by the government.)

  • NBI or Police Clearance

  • Any Government-issued ID

Benefits:

  • Company events

  • Opportunities for promotion

  • Promotion to permanent employee

  • Work from home

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