About the Role
We are looking for an experienced Sales Consultant to convert customer enquiries into successful car subscription applications. The role involves inbound sales, warm lead follow-ups, explaining vehicle subscription options, and conducting initial application checks in line with credit guidelines.
Key Responsibilities
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Handle inbound sales calls and customer enquiries via phone, email, and online channels.
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Follow up warm leads and missed calls through proactive outbound calls (no cold calling).
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Explain Karmo’s car subscription services and recommend suitable vehicles.
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Guide customers through applications and collect required documents.
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Review ID, bank statements, income, and affordability against credit guidelines.
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Record customer interactions and outcomes accurately in the CRM.
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Meet daily sales KPIs, conversion targets, and quality standards.
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Work Australian-aligned shifts, including possible late shifts and rotating weekends.
Requirements
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At least 2 years of experience in sales finance, consumer lending, vehicle finance, personal loans, mortgage broking, or loan processing.
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Strong phone sales, negotiation, and objection-handling skills.
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Experience reviewing bank statements and verifying income and affordability.
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Excellent spoken and written English, with confidence communicating with Australian customers.
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Familiarity with CRM and cloud phone systems.
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Strong attention to detail, integrity, reliability, and sound judgment.
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Willingness to work rostered shifts aligned with Australian business hours.
Nice to Have
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Experience supporting Australian customers or businesses.
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Knowledge of Australian credit, KYC, and privacy requirements.
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Background in vehicle finance, leasing, or car subscriptions.
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A qualification in business, finance, or sales.
Working Hours: Australian business hours, with possible shifts ending at 8:00 PM AEST and rotating weekend shifts.
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