Roles and Responsibilities
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Call monitoring throughout the shift for the production floor. Do a fixed number of daily audits and ensure 1:1 feedback closure with the advisors.
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To prepare quality related reports using Google Sheets and Google documents and maintain a quality dashboard.
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Assist in the development of the new hires and existing production floor advisors in the process by call monitoring/observation, conducting training on telephonic etiquettes, soft skills, various dispositions and sales techniques..
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Taking On the Job Training (OJT) sessions & responsible for their performance
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Maintain Shift-Brief Records during team huddles & end-of-the-day meetings
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QA will be expected to prepare the SOP , take calls, and demonstrate selling and Objection handling scenarios.
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QA will also be responsible for conducting refresher training delivery to existing advisors on the production floor.
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Working experience of preparing dashboards using Pivots and publishing quality reports using google studio /Google sheets
Desired Candidate Profile
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Graduate with minimum 1 year of experience in auditing sales calls.
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Excellent Hindi, One regional language and English communication skills.
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Exceptional presentation and training skills.
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Yellow belt trained or certified
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One who has working knowledge on Google sheets and has published all kinds of quality reports.
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Effective feedback skills.
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Work flexibility - Open to work 6 days a week at HSR location Bangalore location
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