Field Service Program Manager

About the role

Company Overview XNRGY Climate Solutions is a leading North American provider of sustainable, high-performance air handling and liquid cooling systems. With HVAC engineering and manufacturing expertise, XNRGY delivers innovative, energy-efficient solutions for mission-critical industries including hyperscale and modular data centers, healthcare, life sciences, semiconductors, and advanced manufacturing. Opportunity The successful candidate will join a rapidly growing team helping build the infrastructure behind one of the most transformative markets of our time: AI. With two brand-new production facilities now operational in Arizona—manufacturing chillers, CRAHs, and related systems—XNRGY has increased its manufacturing capacity by 200% in less than 12 months, with continued expansion ahead. Position Overview The Field Service Program Manager leads the end-to-end service program lifecycle, ensuring every unit meets XNRGY’s quality, performance, and customer delivery standards. This role owns and orchestrates post-production service programs including rework, start-up, commissioning, warranty, and field support across multiple projects and geographies. The position drives program-level visibility, manages execution across cross-functional teams, and implements scalable processes to support rapid growth. Success in this role requires strong program management capabilities, operational discipline, and a continuous improvement mindset to deliver consistent, high-quality customer outcomes at scale. Candidate Profile We are seeking a hands-on, analytical leader with a strong background in service operations and program management within data center, HVAC, or manufacturing environments. This role requires a proactive problem-solver who thrives in fast-paced, cross-functional settings and is motivated by building structure, systems, and processes that are still evolving. The successful candidate will be comfortable navigating ambiguity, designing scalable solutions, and driving execution with precision, accountability, and ownership across multiple concurrent programs. Key Responsibilities Program Management & Execution: Apply program and project management methodologies (PMI, Agile, Lean) to ensure scalable, repeatable, and cost-effective execution across service programs Own and lead cross-functional internal and external teams across all service activities (rework, start-up, commissioning, warranty, and field support) Establish program governance, standard work, and execution frameworks to ensure consistency across projects and regions Ensure employee supervision, safety compliance, and execution readiness across all field activities Track program-level progress, risks, and dependencies, and adjust plans to meet delivery timelines Serve as the primary escalation point and strategic liaison with external partners such as General Contractors; construction site presence required First 12 Months Own XNRGY service program execution: Act as primary program lead between XNRGY and its customers for all units shipped across multiple projects. Deploy KPIs & Reporting: Launch scalable dashboards to monitor rework timelines, cost efficiency, and field quality performance across programs. Support Hypergrowth: Build and standardize service program frameworks aligned with the company’s rapid expansion and increasing service demand. Experience 8+ years of progressive experience in service operations, program management, or project management. Proven track record managing complex service programs with highly technical products. Experience in manufacturing, HVAC, construction, or data center environments is strongly preferred; however, candidates from adjacent complex industries (e.g., aerospace, automotive, energy, medical devices) are encouraged to apply. Experience with ERP/CRM systems, service management platforms, and performance dashboards. An engineering background is preferred, but candidates with strong operational, business, or technical program management experience will be considered. Ability to travel across the U.S. (50–80%), with non-consecutive trips that vary by project needs—from short site visits to full weeks on-site. Candidates not based in Arizona should also expect regular time at the Arizona office. The successful candidate will also have the following performance and personal competencies Execution Excellence: Demonstrates strong planning, program structuring, and follow-through capabilities. Maintains a disciplined approach to managing complex service programs and field operations at scale. Customer-Centric Mindset: Balances empathy with sound business judgment to prioritize and support client needs. Maintains a proactive and solution-oriented approach to service delivery. Communication: Builds trust through clear, respectful, and professional interactions. Effectively communicates across all levels of the organization and with external stakeholders. Adaptability: Thrives in dynamic environments and manages shifting priorities with composure and focus. Demonstrates flexibility while maintaining high standards of execution.