IT Support Specialist - Mesa 1

About the role

Who are we? XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air treatment systems focused on research and energy development contributing to the reduction of carbon footprint. We are excited to announce the opening of our new Technology headquarters in Mesa, Arizona in 2025. This expansion reflects our commitment to growth and innovation in the climate solutions industry. As part of this expansion in the US, XNRGY is seeking a qualified and experienced on-site IT Support Specialist / Mesa 1 to join the team. Reporting to the IT Support Manager, this position will provide advanced technical support by diagnosing and resolving complex hardware and software issues, requiring a deeper understanding of systems and applications, often involving in-depth troubleshooting, remote access, and coordination with other IT teams to ensure timely problem resolution. This position is for 2nd shift that will be the hours of 12pm to 8pm Monday through Friday. An overview of your responsibilities: Install, configure, and troubleshoot desktop systems, workstations, and peripheral equipment such as printers, monitors, and audio-visual equipment Respond promptly to service requests ensuring timely resolution and appropriate escalation when necessary Diagnose and resolve complex technical issues, including network connectivity problems, application errors, server/workstation configuration issues, and other advanced hardware failures Utilize remote access tools to support and troubleshoot end-user devices and systems Communicate technical concepts clearly to users with varying levels of technical proficiency, providing effective and user-friendly solutions Ensure processes and equipment adhere to safety regulations and industry standards Contribute to internal knowledge base by documenting solutions, best practices, and recurring issues Perform basic system administration tasks, including user account management, permissions updates, and software patching Monitor system performance and identify potential issues before they impact users Implement and maintain imaging processes to streamline workstation deployment and device management Maintain accurate inventory records for hardware and software assets Other job duties as assigned What you'll need, among other things! 5+ years of experience in IT or Help Desk environments Strong understanding of Windows operating systems, network infrastructure, and troubleshooting methodologies Experience with Active Directory, Microsoft Azure, Office 365 and other common enterprise management tools Excellent written and verbal communication with ability to clearly explain technical concepts to users Provide a positive user experience and customer service focus by resolving issues efficiently and professionally Ability to manage multiple priorities and adapt in a dynamic, fast-paced business environment Proven ability to work both independently and collaboratively within a team setting Familiarity of Jira Service Management or similar ticketing systems preferred Relevant certifications such as CompTIA A+, Security+, Network+, Microsoft Certified Desktop Support Technician or equivalent are a plus. Do you have other qualifications? Tell us what is unique about you that is a great addition to the team. Does this sound like you? We look forward to receiving your application. Why choose XNRGY! Competitive salary Medical, dental, and vision insurance 401K Employee Assistance Program Paid time off A dynamic team, open to change to bring its color Modern state of the art facility with Industry 4.0 technology in Mesa, Arizona Being part of a green industry transformation Fast-growing dynamic environment where entrepreneurial spirit is recognized Inclusive and diversity-friendly environment Career advancement: XNRGY promotes internal promotion Electric charging stations At XNRGY Climate Systems , we are committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future. Are you ready to join our driven team? Join a company that Values Courage, Community, Climate, Customer and Coherence . Be part of carving our footprint and joining a winning team!