JOB OVERVIEW
The YOUKNOW Analytics & Insights team is seeking a strategic Senior Analytics Manager to bridge the gap between analytics, product development, team management, and sales enablement. As a senior member of the team, your mission goes beyond reporting; you will own key client relationships, mentor junior analysts, and shape our product offerings. You will act as a trusted advisor to enterprise clients, using data to validate marketing and commercial decisions while actively identifying opportunities to upsell YOUKNOW’s technology suite and market its various solutions. We’re looking for a leader who optimises the team’s output and ensures that data-driven stories are effectively communicated to stakeholders. This role is perfect for a high-performing individual ready to shape the department’s analytical standards and culture.
Core Responsibilities
1. Compilation and Support: Follow and execute on client briefs for reporting and analysis purposes. Support analysts with compilation hours where necessary as well as maintain your own reporting responsibilities, which include:
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Pulling exports
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Cleaning data
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Visualising data
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Deriving compelling insights
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Providing consultative advice and strategic insights
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Presenting insights to key stakeholders (internal and external)
2. Team Leadership & Mentorship: Oversee the team of analysts, providing technical guidance and professional development. Your success will be measured by the team’s output.
- Run Stand-ups
- Conduct 1-on-1s and Development Track Sessions
- Support individual analysts with areas of improvement
- Manage team dynamics
3. Project Governance: Prioritise the incoming pipeline of requests. It will be up to you to delegate incoming work to the team (including yourself) effectively. That means tactfully assigning work to individuals and managing the schedules of analysts, as well as of the larger department.
- Build and update the Department Schedule, keeping an overview of all projects and the pertinent details.
- Build and update analyst schedules, delegating work effectively, and protecting analysts.
- Effectively monitor the capacity of the team and communicate any needs or concerns to the Department Lead.
4. Quality Assurance: Set the "gold standard" for reporting. Ensure all dashboards and presentations are visually intuitive, error-free, and actionable.
- You will become the main point of Quality Control. Conduct QCs as necessary.
- Monitor the team’s needs for refreshers, up-skilling, and training as necessary.
- Crisis Management
5. Process Improvement: Identify bottlenecks in the current data workflow and implement better tools or standardised templates to increase team efficiency. Keep an eye on the larger industry and innovation opportunities.
6. Onboarding & Recruitment: Support the Department Lead with recruitment as well as the Onboarding of new analysts.
MINIMUM REQUIREMENTS
- 3+ years of experience in data analytics and account management within an agency or SaaS environment.
- Strong proficiency in understanding and reporting on customer data (social, research, or otherwise) and Data Visualisation (PPT, GSlides, etc.).
- Proven track record in a client-facing role.
- Strategic presentation skills.
- Experience in leading or managing a team of analysts is preferable.
- Experience working with enterprise customers.
CORE RESPONSIBILITIES
- Lead the end-to-end strategic reporting for tier-one accounts, moving beyond basic exports to deliver high-level, board-ready commercial insights.
- Manage client accounts proactively, conducting regular check-ins and strategic workshops to align our data products with their business goals.
- Manage the feedback loop between clients and YOUKNOW’s product/leadership teams to shape future service offerings.
- Mentor junior analysts, establishing best practices for data cleaning, visualisation, storytelling, etc.
SOFT SKILLS
- Strong data analytics and presentation skills
- Consultative, solutions-oriented approach
- Highly strategic and proactive
- Comfortable managing competing priorities in a fast-paced environment
- Commercial awareness is beneficial
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