Youthworks Outdoors
28 Aug
Written By Human Resources
Division/Branch: Youthworks Outdoors
Location: Port Hacking, Shoalhaven or Blue Mountains
Job Type: Permanent, Part time (with potential for full time)
Closing Date: As soon as the position is filled
Youthworks Outdoors leads the way in professional Christian Camping. Through the practise of temporary community; the passionate, enthusiastic and highly skilled team use outdoor learning experiences to bring together bible based discipleship and outdoor education in a unique and powerful way. The team is made up of a talented bunch of people who love Jesus, seek adventure in the outdoors and believe that not all lessons are best taught in the classroom. They are just as passionate about Christian ministry to young people as they are about adventurous experiences in God’s creation..
About the role
To build new and maintain existing relationships with School clients whilst providing logistical and administration support. Also oversee information flow between camp groups and relevant stakeholders so as to assist the delivery of School camp programs in a professional, helpful and timely manner.
Your responsibilities
Liaising with Clients
Manage high quality client-centered service that achieves a pleasant experience for clients and promotes Youthworks in a positive way•
Manage clients requests and needs through prompt and courteous contact and follow up whilst following Youthworks practices and policy
Liaise with school camp client groups ensuring groups receive a high level of professionalism and customer service throughout the organizing period of their stay
Ensure all relevant information is forwarded to internal and external stakeholders as required and in a timely manner
Work with those responsible for delivery of on the ground service to client groups to ensure consistency in communication and service delivery
Conduct Centre Visits as appropriate with clients
Coordinate the managing of client group’s lost property utilising Youthworks practices including return of relevant items and donation of non-claimed items.
Sales
Identify opportunities to offer information and make product or service suggestions based on a client’s needs
Work closely with new and existing clients to determine their present and future needs and propose suitable services to meet these
Prompt and friendly responses to all enquiries, regardless of delivery method, within designated timeframes
Proactively pursue all enquiry leads as and when they are identified with the aim to secure their business
Enthusiastically and routinely seek return business with existing clients
Administration
Accurately maintain and keep up to date client records, booking information and visual diary interface with the CRM database
Assist in building and maintaining contact lists for relevant purposes including marketing campaigns
Provide administrative assistance to the Customer Relations & Bookings Manager as required
Assist in the answering of incoming queue calls
Meet regularly with the Customer Relations & Bookings Manager to coordinate and report on ministry under your care, and to contribute to improvement of future school camp quality and efficiency
Coordinate with relevant Outsdoors Stakeholders in regards to school visits
Work in conjunction with the relevant stakeholders (both internal and external as necessary) to ensure effective bookings with school camp client groups
Systems
Accurately maintain and keep up to date relevant records as needed by Youthworks and industry standards
Ensure all relevant reporting occurs promptly, is enacted as needed and filed accordingly
Ensure that any irregularities in operations and systems are reported to relevant stakeholders as soon as possible
Provide feedback on system improvement measures that ensure excellence in service to our stakeholders
People
Assist in coaching Program Staff in their ministry skills
Deliver camp programs including presentation of Christian content as required
Conduct training and mentoring as appropriate to your Outdoor Education skills, specialization and experience
Additional Responsibilities
Interact with participants / guests in a friendly and courteous manner and communicate accurate and consistent information as it relates to Youthworks’ policies and procedures
Maintain an overview of guest feedback and in conjunction with relevant staff implement strategies to increase guest satisfaction
Ensure that any irregularities in operations and systems are reported to relevant stakeholders as soon as possible
Undertake other duties related to the role as directed by the Customer Relations & Bookings Manager
You will need to demonstrate
Employee responsibilities
Attend Youthworks conferences, events, and training
Adhere to Youthworks policies and procedures
Propose and undertake appropriate professional development
Keep abreast of industry knowledge, initiatives, and changes for continuous improvement in service delivery
Perform additional duties within skill set as required from time to time
Comply with Youthworks standards as well as industry regulations and safety standards
Contribute to the improvement of the policies and procedures
Ensure all relevant reporting occurs promptly, is enacted as needed and filed accordingly
- Model Christian behavior in all aspects of the role
Work autonomously and effectively in a ministry environment where it is important that time is used efficiently, honestly, and resourcefully
Be an active team member participating in team meetings and devotions, and be an active member of the Youthworks community
Demonstrate continual commitment to Youthworks’ Mission
Work consistently with the values and ethos of Youthworks as a Christian employer
What we would really like you to have
Essential
Current church-based child protection training endorsed by the Safe Churches Training Agreement
Excellent organizational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
experience using CRM systems
Computer literacy in Microsoft Office applications
Well-developed written and verbal communication skills with a focus on providing strong customer service
A systematic and focused approach to tasks with a strong attention to detail
An ability to work to set deadlines
An ability to work with a wide range of staff to achieve effective outcomes
Strong work ethos
Strong customer service focus
Personal Christian faith and willingness to work within an Anglican organisation
Commitment to work with Youthworks mission
Verified and Cleared Working With Children Check number for paid employment
Desirable
Experience in direct sales
Experience with planning and managing small to large scale events
Sales, Marketing or Business qualifications