Global Account Manager (m/w/x)

About the role

**Your role:**

Independent development and implementation of the sales strategy and achievement of sales targets together with the Sales Manager and BDM of the SMT SSC unit.

* Reporting to the Head of Sales \& Service for managing sales and service activities in the regions. * Steering, reviewing, and optimizing cooperation between external sales organizations and the individual sites/FoBs of CZ SFS in Germany and Israel. * Aligning and drafting customer contracts in collaboration with the legal departments, FoB and SSC. * Supporting the sales organizations through regular on\-site visits to customers for: + Conducting coordinated commercial negotiations + Assessing customer satisfaction + Identifying open requirements in early technology engagement, joint solution cooperation, sales projects, and support needs * Joint decision\-making with the SMT SSC unit on priorities and escalations covering the full lifecycle of sold products. * Capturing the most important topics in a digital management system for prioritization, follow\-up, and KPI tracking related to customer satisfaction. * Optimizing the after\-sales business in collaboration with the responsible Service Manager. * Continuous development and maintenance of a strong network with customers and the regional organization.

### **CIP \& Training**

* Conducting sales trainings on new products. * Joint development of sales strategies, including the definition of individual customer value for new products, involving local representatives and experts from the respective sites depending on the product line. * Deriving measures to increase margin and safeguard profitability through sales projects. * Embedding and promoting value\-based selling. * Ensuring continuous exchange between the customer and ZEISS regarding requirements and feedback. * Supporting and continuously improving the use of an IT\-driven sales process (DevOps).

### **Cross\-Regional Coordination**

* Steering collaboration between different external organizations for cross\-country customer setups. * Aligning, preparing, and (co\-)conducting negotiations with customers. * Coordinating margin allocation between different organizations for cross\-country customer business. * Coordinating cross\-FoB sales projects (bundle deals) together with FoB Sales.

### **Planning**

* Contributing to the overall strategic planning of Carl Zeiss SFS with regard to: + Medium\-term revenue planning + Sales projects + Introduction of new technologies at customers + Development of the after\-sales business in alignment with the Head of Sales and the leadership team. * Jointly deciding, together with the SSC SMT unit, on planning figures, targets, and measures for implementation. * Ensuring and reporting the global forecast, monthly sales figures, financial KPIs, and market trends. * Contributing to the planning of Objectives and Key Results (OKRs).

### **Your Profile**

Education

* (Minimum) At least a Bachelor Bachelor , Master Master , equivalent ( Dipl. Dipl. ) or higher ( PhD PhD ) degree in business, engineering, natural sciences ( physics physics , chemistry chemistry , …), computer science or a related field.

Professional Experience

* (Minimum) 5 5 years of commercial, technical or application\-related experience in the semiconductor environment. * Experience in project management and intercultural collaboration within teams.

Other Skills \& Competencies

* Strong self\-management and willingness to travel. * Experienced in negotiations. * Business\-fluent English. * Strong affinity for technology. * Basic knowledge of business administration and marketing. * Intercultural, methodological and social competence.

Your ZEISS Recruiting Team:

Georgios Tanoglou