At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone.
Our Commercial division partners with some of the UK's most recognised fleet operators across LGVs, HGVs, LCVs and trailers. We help our customers keep their vehicles on the road and minimise disruption to their operations. That's where this role comes in.
We're looking for a Customer Services Manager to lead a large, operational team responsible for keeping our customers fleets operational, compliant and on the road. You'll play an important role in developing people, improving service performance and finding better ways of working. If you enjoy leading teams, building strong relationships and making a positive difference for customers and colleagues, we'd love to hear from you!
What's the Role?
Working through Team Leaders and specialist support teams, you'll oversee customer service delivery, maintenance coordination, supplier performance and issue resolution. You'll make sure customers receive a consistent, high-quality service while supporting your teams to do their best work.
This is a role where you'll have the opportunity to make a real impact. You'll work closely with customers, suppliers and internal teams to improve service, solve challenges and identify opportunities to make things simpler and more effective.
You'll:
- Lead and support a large team, creating an environment where people feel valued, included and able to succeed.
- Help ensure customer fleets remain safe, compliant and available through effective service delivery.
- Monitor and improve service performance against agreed customer measures and business goals.
- Build strong relationships with customers and support the resolution of complex service issues when needed.
- Use customer feedback, operational data and team insight to identify opportunities for improvement.
- Work closely with Customer Relationship Managers and other stakeholders to improve customer outcomes.
- Support change initiatives and new ways of working that enhance the customer and colleague experience.
- Manage resources effectively to ensure services are delivered efficiently and sustainably.
- Develop leadership capability within your teams through coaching, feedback and support.
- Create a culture of collaboration, learning and continuous improvement.
What Can You Bring Experience leading large operational teams through Team Leaders or other people managers.
- A track record of improving service performance, customer satisfaction and colleague engagement.
- Experience building positive relationships with customers and stakeholders.
- The ability to manage and resolve complex customer issues in a fair and constructive way.
- Strong communication and relationship-building skills.
- Confidence using performance data and operational insight to support decision-making.
- Experience leading change, improving processes or introducing new ways of working.
- Good planning, organisation and resource management skills.
- A collaborative approach and a genuine commitment to helping others succeed.
Fleet, leasing or vehicle industry experience would be helpful, but it's not essential.
Why Join us:
- Our customers trust us - partnering with some of the UK's largest and most recognisable brands.
- Our people stay with us - we've built a collaborative, supportive culture where people are empowered to make an impact.
- We're ambitious - backed by recent recapitalisation, major investment, a clear strategy for long-term growth and a thriving fleet of almost 170,000 vehicles.
- We're award-winning - including Leasing Company of the Year (Fleet News 2026), Large Business of the Year and Diversity & Inclusion Award winners at the Yorkshire Post Excellence in Business Awards, and Wellbeing Award winners at Fleet News 2025.
- We're leading the transition to sustainable mobility - with over 41% of our fleet now Battery Electric Vehicles and a long-standing commitment to sustainability.
- We're invested in your future - offering clear development opportunities, structured career pathways and the chance to build a long-term career with a market leader.
What's In It for You Salary up to £50,000
- Annual bonus
- Company car/car allowance
- 24 days annual leave & 1 day for your birthday plus bank holidays
- The option to buy or sell holidays (+5 or -3)
- Individual Private Medical Insurance
- Life Insurance
- Breakdown Cover
- Dental & Health Cash Plans
- Critical Illness Cover
- Tech Scheme
- Cycle to Work Scheme
- Perks at Work - save on everyday essentials
- Wellbeing support including: onsite GP, EAP, pensions advice, funded HRT treatment, Mental Health First Aiders
- Sports & Social Club, company activities, and team events.
- Agile working
- Free onsite parking
- Onsite bistro
- Inclusive culture with colleague-led equality networks
- Development opportunities with access to our MyGPS personal development framework.
Sound Like the Right Opportunity for You? Apply Now! We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
INDGEN
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