About Zenskar
Zenskar is an AI-native revenue automation platform built to handle real-world complexity.
It sits between your CRM and ERP automating everything in between: billing, revenue recognition, collections, usage metering, and analytics. Across any pricing model, any entity structure, any currency.
Our vision: Zero-Touch Finance. Agents execute. Humans supervise. Finance teams set the rules. Zenskar runs them.
Founded by Apurv Bansal and Saurabh Agarwal, second-time founders whose previous startups were acquired by Snapdeal and Gaana. The team brings experience from Google, Deutsche Bank, Elevation Capital, IIT Bombay, IIT Delhi, and Harvard Business School.
We have 5x'd revenue in the past year. We are default alive.
Funding
We raised $15M in Series A funding in April 2026, led by Susquehanna Venture Capital, Bessemer Venture Partners, Shine Capital, and Rho, with participation from Rocketship, J-Ventures, Future Back Ventures by Bain & Company, and Converge.
The funding is being used to expand our Agents Marketplace and scale operations, not headcount.
📰 Read the announcement →
https://youtu.be/jRb2ybvrSwU?si=vuLLgUY_MFdRzDMl
See how Zenskar automates the full order-to-cash cycle, from contract to cash,
without spreadsheets, workarounds, or engineering tickets.*
The Problem We're Solving
Finance teams aren't struggling because they lack AI tools. They're struggling because the systems underneath those tools were built for a simpler world. These systems label real-world complexity as edge cases and force teams into costly, error-prone workarounds: revenue leakage, delayed collections, audit risk, and finance teams buried in grunt work.
Bolting AI onto these broken foundations is as good as a Ferrari engine on a horse-drawn carriage. Zenskar is purpose-built from the ground up: the architecture handles complexity natively, so AI actually works.
It combines foundational flexibility + deterministic calculation + purpose-built AI agents to deliver end-to-end automation across the order-to-cash cycle - without workarounds, without engineering tickets.
The B2B billing and revenue automation market is $2B today, projected to reach $10B by 2030.
What Customers Say
"We're saving 200+ hours/quarter on invoicing and receivables by completely automating our recurring billing."
- Noy Kalansky, Finance Controller, Pontera
"Zenskar automates revenue recognition accurately for our value-based billing: agents reducing manual hours by 70%."
- Matt Barnard, VP Finance, Vertice
"Zenskar’s agents automated 90% of our billing, integrated with our CRM, and accelerated revenue collection by a month."
- Ming Lui, VP Finance, Yembo
"Sardine had spent 4 years running billing in-house for high-volume, usage-based pricing. Zenskar took care of it all."
- Sardine team
"We launched our product 4 months faster instead of building an in-house system for our usage-based pricing."
- Kshitij Gupta, CEO, 100ms
About this role
Over the past 4 years, we've built a product and GTM engine that has achieved product–market fit, serving customers across North America. Our CS & Solutions team is 10+ strong across implementations, solutioning, and account management — and now we need someone to take what's working and make it exceptional.
We're looking for a CS & Solutions Manager who's done this before at complex B2B AI/SaaS companies. Someone who can walk into our current playbook, spot the gaps, and supercharge the motion for scale. You'll own NRR, GRR, and NPS across a large portfolio of mid-market and enterprise customers, drive the upsell and expansion motions that turn retention into revenue growth, and be equally comfortable in an implementation war room and a CXO renewal conversation.
You'll work closely with the founders, GTM, Engineering, Product Leadership, and cross-functional heads to ensure every customer has a world-class experience — from implementation through go-live to expansion and renewal.
What you'll own
Scale the CS & Solutions org
- Refine and evolve the CS operating model — segmentation, coverage, engagement cadences, health scoring, escalation frameworks
- Build and own the upsell, renewal, and QBR motions — turning customer success into a measurable revenue engine
- Hire, coach, and develop a high-performing team as we scale to a global function
- Own CS KPIs: net revenue retention, gross revenue retention, time-to-value, adoption, expansion pipeline, NPS/CSAT
Post-Sales Solutioning & Implementation
- Lead solution design — scoping requirements, translating signed deals into implementation blueprints, and crafting sandbox environments that set customers up for success from day one
- Own the end-to-end onboarding motion — driving fast, friction-free go-lives
- Proactively identify and remove blockers; hold internal and external teams accountable to timelines
Post Go-Live & Expansion
- Build a proactive customer health practice — don't wait for churn signals, engineer them out early
- Drive adoption deepening, upsell, and cross-sell in partnership with Sales
- Be the executive sponsor for strategic accounts; manage escalations with poise and urgency
Voice of the Customer
- Be the bridge between customers and Product/Engineering — translating pain points into roadmap input and keeping customers informed on progress
- Partner with Product to shape the roadmap based on structured customer feedback, usage patterns, and recurring feature requests
- Build and maintain playbooks, onboarding guides, and training content that let the team scale without losing quality
Operational Excellence
- Establish repeatable processes and tooling (CS platforms, QBR frameworks, renewal workflows) that bring rigor at scale
- Report on CS performance to founders and leadership with clarity and candor
Why join Zenskar?
- Impact: You're inheriting a strong foundation and a motivated team — your job is to elevate it and scale the function into its next chapter.
- Visibility: Direct partnership with founders on the highest-stakes customer relationships.
- Growth: Take a solid team and build it into a global CS & Solutions org.
- Complexity: Zenskar sits at the intersection of billing, revenue recognition, and ERP — genuinely hard customer problems, not cookie-cutter AI-native onboarding.
If you want to own customer outcomes at a company where the product is strong, the market is real, and the CS motion is yours to scale — we'd love to talk.
Key qualifications
- Engineer/BTech by education from a strong institution.
- 7–12 years of experience, with significant depth across 2–3 areas within CS; implementations, solution design, account management, onboarding, or renewals
- Experience at B2B AI/SaaS companies (Series A–C preferred), working on complex, technical products — not simple self-serve SaaS
- Has managed or mentored a team of 4–6 people — someone who's led a pod, not just operated as an IC
- Comfortable engaging CXO and VP-level stakeholders in strategic, high-stakes conversations
- Has worked with US/North American customers — ideally US-based experience, or significant exposure to Western markets
- Deep familiarity with complex SaaS implementation cycles: enterprise onboarding, technical integrations, multi-stakeholder go-lives
- Experience owning and improving net revenue retention — understands the levers of adoption, expansion, and churn prevention
- Comfortable working US time zone (EST) from India
Good to have:
- Prior experience at a high-growth Series A–C B2B AI/SaaS company where you helped scale the CS motion during a growth phase
- Track record of managing enterprise/mid-market accounts with long, complex implementation cycles
- Experience with CS tooling and operating rhythms: health scoring, QBR frameworks, renewal forecasting, customer segmentation
- Leadership in cross-functional initiatives — product feedback loops, services packaging, customer advisory boards
- Exposure to billing, fintech, revenue, ERP, or order-to-cash domains is a strong advantage
Location
- Hybrid - 2 days per week (Tuesday, Thursday)
- Office Location: Indiranagar, Bengaluru.
- Address: 3rd Floor, A wing No 1, Carlton Towers, HAL Old Airport Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008.
Compensation
- ₹45–60L OTE
- ESOPs
The range displayed reflects the minimum and maximum salaries for the position. Within the range, individual pay is determined by various factors including - job-related skills, experience, and relevant education or training.
Interview Process
Our interview process is designed to be structured and efficient.
- R0 – Recruiter Screening: Quick conversation to assess basic fit and role expectations.
- R1 – Introductory Call: Discussion on your background, the role, and why Zenskar. We recommend reviewing the job description & Apurv's recorded videos before this step.
- Take-Home Assignment: Sent after R1, with a 72-hour window.
- R2 – Assignment Discussion: 45-minute session with the team covering assignment walkthrough, CS operating depth, and problem-solving.
- R3 – Culture Fit (In-Office): 45-minute conversation, ideally in person if based in Bangalore.
- Reference Checks: Two former direct manager calls.
- R4 – Founder Round: 20-minute founder conversation.
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