Senior Manager I - Customer Delight
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Reach the decision-maker — $5About the role
Senior Manager I - Customer Delight Customer Delight Department No lengthy intro here, let’s get straight to the details, Zepto speed. ● Own end-to-end Partner Management operations with a strong focus on driving service excellence across assigned vendors. ● Manage SM escalations and ensure timely resolution through structured governance and stakeholder collaboration. ● Drive CSAT and Service Level performance by identifying improvement opportunities and implementing corrective actions. ● Monit…
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