Responsibilities
- Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
- To monitor real time queues and identify high risk transactions within the customers portfolio.
- Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
- To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
- To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
- Monitor constantly customer and transactional records to identify unauthorised transactions and fraudulent accounts.
- Determine existing fraud trends by analysing accounts and transaction patterns.
- Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
- Involve in any ad-hoc project to improve the work process and fraud detection.
- Work across with other departments to resolve any issues involving fraud risk.
Requirements
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Bachelor’s degree in a related field, at least 2 years’ experience in Fraud Risk Management and Controls for financial institutions / payments / cards / banks / e-wallets.
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Strong analytical mindset and able to adapt within a fast-paced environment.
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Excellent communication skills, both written and verbal.
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Attention to details and high degree of accuracy.
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Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
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Ability to work in a high-volume and in a fast-paced environment is required.
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Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
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Excellent team player.
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Able to work in 24/7 rotational shift
Please note that this position is intended for candidates with relevant hands-on experience in similar functions. Applications from individuals without related background or exposure may not be considered for this opening.
Pay: RM3,500.00 - RM4,200.00 per hour
Work Location: In person
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