Job Description:
- Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.
- Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).
- Support network activities: inventory, labelling/tagging, assisting vendors, testing, troubleshooting, and condition monitoring.
- Provide business support for IT issues: face-to-face at MO IT desk, remote assistance, ticketing system, and ensuring SLA compliance.
- Participate in project-based IT support
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