Who is a CS?
A Client Success Executive is a Individual Contributor responsible for ensuring the Client’s
Success from Client Onboarding till Servicing with Enriching Client Experience .
Responsibilities you will have to take on-
- Handle all client communication to ensure client satisfaction
- Handle all internal communication to ensure KPIs, deliverables and deadlines are met
- Ensure all internal workflow and processes are followed by the cluster
- Coordinate with external stakeholders
A candidate for this position must posses -
- A strong drive for results
- A keen attention to detail
- The willingness and curiosity to learn
- Proactiveness
- Excellent verbal and written English communication
- Verbal communication in local languages are a add on
- Problem-solving skills
- The ability to work in a fast-paced environment.
- Basic knowledge of Digital marketing and Traditional marketing
Qualifications required for the role -
- Min 6 months experience as a CSM / account executive or a similar role in a marketing agency