Detail Information
Job title Senior Catalog Executive
Department Catalog Operations
Location
Pune, Maharashtra (work from office)
Working hours Monday to Friday: 11:00 AM – 8:00 PM; Saturday: 11:00 AM – 4:00 PM (Work from Home)
Team size 15 direct reports
Employment type Full-time
About the role
We are looking for a Senior Catalog Executive to lead a team of 15 catalog specialists and own the accuracy, speed and quality of our product catalog. You will run day-to-day operations, build a QC dashboard to track and reduce errors, and use Excel and AI tools to automate repetitive work.
This role suits a hands-on people leader who is detail-oriented, communicates clearly across teams, and is always looking for a smarter way to get the job done.
Key responsibilities
Team leadership and people management
- Lead, motivate and manage a team of 15 catalog interns and specialists.
- Set clear goals, track individual performance and run regular one-on-ones and feedback sessions.
- Handle performance reviews, recognition and improvement plans.
- Build a positive, accountable team culture with low attrition.
Quality control and error reduction
- Create and maintain a team QC dashboard tracking error rates, error types and accuracy by team member.
- Analyse recurring errors, find root causes and put corrective actions in place.
- Define quality standards, checklists and SOPs for catalog work.
- Run periodic audits to ensure listings are accurate and consistent.
Operations, bandwidth and leave management
- Plan daily and weekly workload and allocate tasks based on team bandwidth and priorities.
- Manage leave planning, attendance and shift coverage, including Saturdays, so operations run without disruption.
- Meet turnaround times (TAT) and productivity targets.
- Flag capacity risks early and plan backups.
Training and onboarding
- Train new joiners on catalog processes, tools, quality standards and SOPs.
- Build and update training material and run refresher sessions for the existing team.
- Identify skill gaps and upskill team members.
Communication and collaboration
- Coordinate within the team to keep everyone aligned on priorities and process changes.
- Work with cross-functional teams such as product, tech, supply, marketing and business teams to resolve catalog issues and deliver requirements.
- Act as the main point of contact for catalog-related escalations.
Reporting
- Prepare daily, weekly and monthly reports on productivity, quality, TAT and team performance.
- Present insights and recommendations to management.
Automation and AI
- Identify manual, repetitive tasks and automate them using Excel, AI tools and other solutions.
- Use AI tools (for example ChatGPT, Claude or Gemini) for content creation, data cleanup, attribute enrichment and quality checks.
- Work with tech teams to implement process improvements and automation ideas.
Requirements
Experience
- 2-3 years of Experience in catalog management, e-commerce operations or a related field.
- At least 2 years managing a team of 10 or more people.
- Graduate in any discipline; an MBA or operations background is a plus.
Skills
- Excel: strong working knowledge, including VLOOKUP/XLOOKUP, pivot tables, conditional formatting, data validation and dashboard building.
- AI and automation: hands-on use of AI tools and an automation mindset; able to spot what can be automated and make it happen.
- People management: proven ability to lead, coach and retain a team, and to handle conflicts and performance issues.
- Communication: clear verbal and written communication in English, with confidence working across teams and with senior stakeholders.
- Attention to detail: a strong eye for accuracy and quality in high-volume data work.
- Reporting: able to turn data into clear, useful reports and dashboards.
- Planning: strong organisation skills for workload, bandwidth and leave planning.
Other
- Willing to work from the Pune office, Monday to Friday. Saturday will be Work from home, as per the timings above.
Good to have
- Experience with catalog tools, CMS platforms.
- Familiarity with Google Sheets.
- Basic knowledge of macros, Apps Script.
- Experience setting up SOPs and quality frameworks from scratch.
What success looks like in the first 6 months
- A measurable drop in catalog error rates month on month.
- At least two manual processes automated with Excel or AI.
- Smooth day-to-day operations with no TAT misses caused by planning or leave gaps.
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