About BookMyTourNow:
BookMyTourNow is a dynamic and rapidly growing travel agency dedicated to crafting personalized and unforgettable travel experiences. We are passionate about travel and committed to providing exceptional customer service. We foster a collaborative and innovative work environment where employees are empowered to thrive. We leverage cutting-edge technology to ensure seamless and memorable travel experiences for our clients.
About the Role:
The Training and Development Specialist is a key role at BookMyTourNow, responsible for designing, developing, and delivering training programs that enhance employee skills, knowledge, and performance. This role requires a creative and engaging individual with strong instructional design, facilitation, and communication skills. The Training and Development Specialist will play a vital role in fostering a culture of continuous learning and development within the organization.
Responsibilities:
· Needs Assessment:
o Conduct needs assessments to identify training gaps and development opportunities within the organization.
o Analyze job requirements, performance data, and employee feedback to determine training needs.
o Collaborate with managers and subject matter experts to identify specific training objectives.
· Curriculum Design and Development:
o Design and develop engaging and effective training programs using a variety of methodologies (e.g., in-person workshops, online courses, webinars, simulations, on-the-job training).
o Create training materials, including presentations, handouts, manuals, and online resources.
o Ensure training content is accurate, up-to-date, and relevant to business needs.
· Training Delivery and Facilitation:
o Facilitate training sessions, workshops, and webinars, ensuring active participation and knowledge transfer.
o Utilize effective training techniques and adapt delivery style to different learning styles.
o Manage logistics for training programs, including scheduling, venue booking, and participant communication.
· Evaluation and Improvement:
o Evaluate the effectiveness of training programs through feedback surveys, assessments, and performance metrics.
o Analyze training data and identify areas for improvement in training content and delivery.
o Stay up-to-date on training trends, best practices, and new technologies.
· Learning Management System (LMS) Administration:
o Manage and administer the company's LMS, including uploading content, tracking learner progress, and generating reports.
o Provide technical support to learners and instructors on the use of the LMS.
· Vendor Management:
o Research and select external training providers for specialized training programs.
o Manage relationships with training vendors and ensure quality of service.
Qualifications:
· Bachelor's degree in Human Resources Management, Education, Instructional Design, or a related field.
· Proven experience in training and development, preferably in the travel industry or a related field.
· Strong instructional design and curriculum development skills.
· Excellent facilitation and presentation skills.
· Ability to engage and motivate learners.
· Proficiency in learning management systems (LMS) and other training technologies.
· Strong communication, interpersonal, and organizational skills.
· Ability to work independently and as part of a team.
· Creative and innovative approach to training and development.
Benefits:
· We offer a competitive salary.
· You will gain valuable knowledge of the travel industry.
· Significant opportunities for professional growth exist within the organization