Restaurant Manager – Job Description (Breakin' Brew)
Job Title
Restaurant Manager
Reports To
Operations Manager / Director of Operations
Job Summary
The Restaurant Manager is responsible for the overall success of the restaurant by ensuring exceptional guest experiences, driving sales, maintaining operational excellence, managing profitability, and developing a high-performing team. The role requires strong leadership, attention to detail, and the ability to uphold Breakin' Brew's unique brand standards while achieving business goals.
Key Responsibilities
1. Operations Management
- Oversee all daily restaurant operations.
- Ensure smooth opening, shift management, and closing procedures.
- Maintain exceptional cleanliness, hygiene, and food safety standards.
- Ensure all SOPs are implemented consistently.
- Monitor service quality and guest satisfaction throughout every shift.
- Ensure restaurant ambience, music, lighting, and overall guest experience meet brand standards.
2. Team Leadership
- Recruit, interview, and onboard restaurant staff.
- Prepare staff schedules based on business requirements.
- Conduct daily pre-shift briefings.
- Train and coach employees on service standards and product knowledge.
- Conduct regular performance reviews.
- Build a positive, accountable, and motivated work culture.
- Resolve employee concerns professionally.
- Manage attendance, punctuality, discipline, and productivity.
3. Guest Experience
- Personally interact with guests during service.
- Handle guest complaints promptly and professionally.
- Ensure every guest receives exceptional hospitality.
- Monitor online reviews and work towards maintaining high ratings.
- Create memorable guest experiences that encourage repeat business.
4. Financial Management
- Achieve monthly sales and profitability targets.
- Monitor daily sales reports.
- Control food cost and beverage cost.
- Manage labour cost within budget.
- Reduce wastage and operational losses.
- Ensure proper cash handling and daily reconciliation.
- Prepare daily, weekly, and monthly business reports.
5. Inventory & Procurement
- Monitor inventory levels.
- Ensure timely ordering of food, beverages, and operational supplies.
- Conduct weekly and monthly stock audits.
- Prevent stock pilferage and wastage.
- Ensure proper storage practices.
6. Food Quality & Safety
- Ensure all food is served according to brand standards.
- Maintain FSSAI and hygiene compliance.
- Conduct daily quality inspections.
- Monitor kitchen cleanliness and food handling practices.
- Ensure equipment is maintained properly.
7. Sales & Marketing
- Drive local store marketing initiatives.
- Execute promotional campaigns.
- Encourage upselling and cross-selling.
- Build relationships with nearby businesses and communities.
- Support social media and event activations.
- Increase repeat customer visits and loyalty.
8. Administration
- Maintain outlet documentation.
- Ensure compliance with labour laws and company policies.
- Submit daily operational reports.
- Maintain maintenance logs.
- Coordinate with vendors and support departments.
Key Performance Indicators (KPIs)
Sales & Business
- Monthly Revenue Achievement
- Average Daily Sales
- Average Order Value (AOV)
- Table Turnover
- Conversion Rate
- Repeat Customer Percentage
Guest Experience
- Google Rating
- Zomato Rating
- Guest Complaint Resolution Time
- Customer Satisfaction Score
- Mystery Audit Score
Financial
- Food Cost %
- Beverage Cost %
- Labour Cost %
- EBITDA/Outlet Profitability
- Inventory Variance
- Wastage %
Operations
- SOP Compliance
- Hygiene Audit Score
- Opening & Closing Compliance
- Maintenance Compliance
- Stock Accuracy
People
- Employee Retention
- Staff Attendance
- Training Completion
- Team Productivity
- Internal Promotions
Qualifications
- Bachelor's degree preferred.
- Hospitality Management qualification is an advantage.
Experience
- 3–7 years of restaurant management experience.
- Experience managing casual dining, premium cafés, bars, or themed restaurants preferred.
- Strong leadership and people management experience.
- Experience handling P&L is preferred.
Skills Required
- Leadership
- Team Management
- Guest Service Excellence
- Financial Acumen
- Inventory Management
- Problem Solving
- Conflict Resolution
- Communication Skills
- Decision Making
- Time Management
- MS Excel & POS Systems
- Scheduling & Workforce Planning
- Food Safety Knowledge
Personal Attributes
- Guest-first mindset
- Strong ownership and accountability
- Positive attitude
- Professional appearance
- Calm under pressure
- Detail-oriented
- Results-driven
- Adaptable and proactive
- High integrity