- LOCATION
Calle 26 No 57-83 Oficina 502
Bogota, Distrito Capital de Bogotá, Colombia
- CAREER AREA
Customer Service
- Job Type
Full time
- PAY
Base compensation between $3,000,000.00 - $5,500,000.00 Annual
- JOB ID
#R82322
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Customer Experience Coordinator IV
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Role Summary
The Customer Experience Analyst I provides foundational professional support for customer journey, service design, and experience improvement through analysis, documentation, and execution of assigned deliverables. Builds subject-matter knowledge while contributing accurate work under guidance from more experienced colleagues. Typical work includes customer journey maps, pain-point analysis, and service improvement priorities, customer feedback, survey results, complaints, and resolution themes, and experience metrics, service KPIs, and governance reviews with stakeholders.
Key Responsibilities
- Support assigned work related to customer journey maps, pain-point analysis, and service improvement priorities using established methods, templates, and guidance.
- Develop and maintain cRM data, lifecycle campaigns, contact strategies, and account interaction tracking to support reliable execution, reporting, and decision making.
- Partner with stakeholders on customer feedback, survey results, complaints, and resolution themes, clarifying requirements, timelines, and dependencies.
- Summarize findings, status, or issues related to cross-functional action plans to improve retention, satisfaction, and ease of doing business for more senior team members.
- Improve performance and reduce risk by strengthening experience metrics, service KPIs, and governance reviews with stakeholders and related processes.
Required Experience
- Foundational experience, internship, or academic/project exposure in customer journey, service design, and experience improvement or a closely related field.
- Experience managing deliverables, priorities, and stakeholder needs within a structured business environment.
- Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities.
Education
Bachelor's degree in Business, Marketing, or related field; advanced degree or relevant certification preferred.
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