Service & Obsolescence Management Engineer
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Who are we? A global leader of naval, military and marine Heating, Ventilation, Air Conditioning and Refrigeration (HVAC\-R) systems \& equipment. Bronswerk provides turnkey solutions for commercial and military vessels through its 12 offices worldwide. Bronswerk manages the entire process, from design to commissioning, installation and in\-service support.
What will be your role? Reporting to ISS Manager, the Service \& Obsolescence Management Engineer will work with the In\-Service\-Support Team in supporting our customers with technical service requests related to operation, maintenance, troubleshooting, spares and obsolescence management for ship HVAC, Refrigeration, NBC and Sonar Mechanical Equipment.
**Responsibilities:**
* Responsible for sourcing and coordinating in\-service support requests including but not limited to technical support, warranty claims, sales of spare parts, and training for all Bronswerk Marine \& Offshore projects. * Provide customers with parts or equipment information (diagrams, drawings, manuals and specifications). * Manage warranty requests and work with other departments (i.e. Field Service Team, Electrical, Automation, Engineering, etc.) to resolve claims. * Research and identify alternative spare parts that are a suitable match in fit, form and function as well as meeting Client specification requirements for spare parts requests that cannot be provided due to obsolescence, * Co\-ordination of any required shock and vibration testing of spare parts to meet Client specification requirements. * Ensures that drawings are current (modified where needed by Engineering staff). * Develop and maintain strong relationships with customers. * Organizes the preparation of all contractual and supporting documentation. * Ensures supporting documents for invoicing is provided to the Finance Department on a monthly basis to maximize positive cash flow * Oversees tests and quality signoffs with clients. * Serve as point\-of\-contact for Service \& Obsolescence Management in regard to progress, invoicing, forecast costs, issues, quality trouble shooting and failure notifications. * Lead effort to ensure equipment documentation is up to date. * Provide shop and subcontractor support including, but not limited to: * Developing Service \& Obsolescence Management Procedures; * Issuing purchase orders for spare parts; * Document verifications; * Ensure quality documentation is carried out and maintained; * Interacting with Client staff as required, to achieve material acceptance; * Establish and maintain spare part strategies to include Quality Assurance/Quality Control (QA/QC), Bill of Material (BOM), quantity levels, etc. * Participate in weekly departmental/section meetings. * Contribute to continuous improvement and process improvement initiatives. * Support the development and implementation of creative solutions to improve products, processes, and operations.
Which candidate profile are we looking for? * Bachelor’s degree in mechanical or electrical engineering or experience equivalent. * 2 years \+ experience working in a manufacturing environment. * Eligibility to obtain a Professional Engineer (P.Eng.) designation * Experience in managing projects including cost control, and schedule management (an asset). * Experience in an overhaul and repair shop environment is considered (an asset). * Ability to work independently and manage multiple tasks simultaneously. * Strong interpersonal, written, and verbal communication skills, with the ability to build and maintain effective working relationships. * Ability to read and interpret manufacturing drawings is considered an asset. * Experience with drafting and design software (e.g., AutoCAD, Inventor, or similar CAD tools) (an asset). * Excellent problem\-solving skills and strong mechanical assembly aptitude. * Ability to develop creative and practical solutions to technical challenges. * Willingness to travel up to 20%. * Ability to obtain and maintain a Canadian Secret Security Clearance (must be a Canadian Citizen or Permanent Resident).
**What sets Bronswerk apart:**
* Industry leader in Marine HVAC and Refrigeration Systems * A workplace that encourages teamwork and innovation in order to meet our customers’ needs * Competitive salary * Life \& Health Insurance, Dental Insurance, Short\- and Long\-term disability * Employee Assistance Program and telemedicine * Wellness Program * Retirement program
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