MANAGER, TRAINING, SAFETY & STANDARDS

Step into the forefront of the aviation industry with Cebu Pacific, a trailblazer in creativity and innovation in the Philippines. Our Marketing and Customer Experience team integrates a diverse range of disciplines including Customer Experience, Brand and Technology Marketing, Digital Media, Partnerships and Ancillaries, Corporate Communications, and Customer Care. At Cebu Pacific, marketing goes beyond promoting the latest seat sales—it’s about creating connections, building loyalty, and delivering experiences that passengers carry with them long after the flight has landed. Bring your unique and bold ideas to the team and be a moment maker in the ever evolving field of Marketing & Customer Experience as a Manager – Training, Safety and Standards (TSS). Visit our careers site to learn more about how your moment matters at Cebu Pacific: Cebu Pacific Careers Site

Responsibilities:

Process and Product Quality Compliance

• Ensures that operations are conducted in accordance with conditions and restrictions of CEB Air Operator Certificate (AOC), and in compliance

• with applicable regulations, statutory, and company policies of procedures. Designs and implements effective and efficient solutions of

• underlying safety concerns/safety findings/safety observations and encourages staff participation in developing mitigating actions.

• Develops, implements, manages, and maintains effective Quality and Safety policies and procedures that meet the criteria of ISO/IOSA

• compliance as well as the corporate and department quality and safety requirements.

• Ensures that Food Safety Management System Manual and Business Continuity Plan is updated at all times, as needed.

• Works on developing new and modifying existing processes to meet departmental objectives (Continual Improvement).

• Monitors schedules of medical examination of organic food handlers periodically

• Reviews and approves crew meal cycle submitted by suppliers and facilitates presentation with crew meal committee as applicable.

• Provides training to the department concerned in line with Quality, Safety, and Security, as needed

• Prepares annual budget for the Section.

• Determines trouble shooting steps to resolve complaints on products.

• Provides the team with reference standards and quality plans for all products.

Compliance Management

• Ensures compliance of the department to regulatory requirements such as the Bureau of Quarantine (BOQ), Halal Development Institute of

• the Philippines (HDIP) and CAAP, OTS, MIAA, as applicable.

• Ensures galley equipment repair, coordination with suppliers, and inspection upon delivery of repaired equipment is followed as applicable to

• IOSA standard requirement.

• Prepares documentation and ensure implementation of policies and procedures in compliance with certification audits and other regulatory

• bodies. This includes the revision of Catering Manual, as needed.

• Monitors internal and external compliances to meet Cebu Pacific Air and Departmental quality audit objectives.

• Coordinate and collaborate with other departments to ensure policies and procedures are aligned and coordinated.

Training Management

• Works collaboratively with Catering and Sales (CNS) Section Heads and Human Resources, to ensure continuous improvement and technical development.

• Prepares year-round schedule of internal and external trainings.

• Responsible for ensuring the training plans, and materials are structured to support delivery of training needs and ideas in the most effective

• matter.

• Suppliers and 3rd party Management

• Ensures that on site audit on catering and supplier’s facilities are covered s per audit plan. Recommends improvements as necessary.

• Manages the Supplier selection process to include the supplier’s monthly performance review. Coordinates with Marketing and Purchasing on

• supplier related concerns.

• Coordinates with service provider and purchasing on COA of products and laboratory tests.

• Establishes a reliable process on catering material, product receiving and storage. Assures that HACCP and SSOPs are complied accordingly.

• Responsible for coordination meeting and schedules with regulating agencies without delay.

• Ensures that all catering equipment from supplier and repair shop are airworthy.

• Coordinate with caterers/suppliers to ensure 100% compliance to food safety requirement and specifications (based from caterer’s menu cycle)

• and standards as applicable. Endorse caterers’ performance and submit recommendation to Department Head.

Laboratory Operations

• Monitors 3rd party laboratory and in-house testing schedule of existing and new products.

• Maintains laboratory programs such as compliance to Good Laboratory Practices and updating reference standards.

• Prepares and monitors laboratory budget.

• Department and administrative support

• Responsible one on one session on performance evaluation, coaching, counselling, Disciplinary Action and preparing corrective action for

• employees and liaises appropriately with HR and other support functions for approval of Department Head.

• Reviews contracts for endorsement to CNS Department Head and CNS Section Heads for further review and finalization with 5J Finance

Business Manager and Legal Department.

• Executes contracts and SLAs to contracted suppliers.

• Performs other tasks as maybe assigned by the Director, Catering and Sales.

• Safety Management System

• Responsible for the preparation of materials for the monthly SAG, SRC and attendance to this meeting. Ensures committed CAPA are executed

• and sustained in coordination with other section heads.

• Ensures safe and healthy workplace environment in coordination with other CNS section Heads especially CNS operations.

• Secures the department’s MOC (Management of Change) in close coordination with the CNS team.

• Takes the lead for the department’s Sustainability Projects and Safety Promotion.

• Conducts sensory evaluation on samples and provide equivalent feedback based on the agreed specs.

• Should actively participate in the promotion of quality and safety by complying with regulatory requirements, government laws, acceptable

• industry standards, ISO 9001:2008 Standards as well as company policies and procedures. Also responsible for reporting of all hazards identified

• in the workplace and any incidents, accidents or injuries which may occur.

• Recommends allocation of human, technical, financial or any other resources, as necessary for the effective and efficient performance of the

• SMS.

• For detailed responsibilities in connection with the SMS, refer to SMSM 3.50 – Safety Accountabilities (Middle Management).

Security Management System

• For responsibilities in connection with SeMS, refer to CPSP Appendix IX-C Risk Tolerability Criteria

Requirements

• College Graduate, Preferably BS Food Technology, BS Biology/Microbiology

• At least 5 year experience in the Airline Catering Industry or Quality Assurance in the food manufacturing industry

• Familiarity / exposure with cross functional knowledge domains.

• Highly analytical, able to understand and interpret complex concepts, can draw meaningful conclusions and make critical decisions.

• Demonstrated ability to systematically approach and resolve challenges through effective leadership.

• Can formulate and execute effective negotiation strategies with third parties.

• With 5 years’ experience handling of people

Other Training/ Certifications

• Basic Management Program

• ISO 2200:2005 Food Safety Management System

• ISO 9001:2015 Quality management system

• Product Knowledge + Halal Requirement

• Problem Solving and Project Management

• Train the trainer

Why Join Us:

• We are the first Great Place to Work ® certified airline in Southeast Asia.

• We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.

• Be part of a forward-thinking team that values innovation and continuous improvement.

• Play a key role in developing and nurturing the talents that drive our success.

• Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.

• Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners!

• Be assured of a comprehensive healthcare coverage upon hire.

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement.

Your moment matters. Be a Moment Maker!

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at Cebu Pacific Careers Site for reference.

Job Snapshot Updated Date 29-10-2026 Job ID J_8167 Department Catering & Sales

Location

Pasay, National Capital Region, Philippines

Experience

5 - 10 Years Employee Type Regular

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