We are looking for a dedicated Operations Manager to oversee and manage the overall operations of Las Casas de Acuzar - Quezon City. The successful candidate will be responsible for ensuring efficient daily operations, supervising employees, monitoring business performance, maintaining service quality, and implementing strategies to achieve the establishment's operational and business objectives. The ideal candidate should possess strong leadership, organizational, and problem-solving skills, with the ability to manage resources effectively and ensure compliance with company policies and standards.
I. DUTIES AND RESPONSIBILITIES:
1. Oversee the overall daily operations of the establishment to ensure efficiency, productivity, and compliance with company standards.
2. Ensure the effective implementation of company policies, procedures, and operational guidelines.
3. Monitor overall business performance and recommend improvements to achieve operational objectives.
4. Supervise and coordinate employee activities to ensure smooth and efficient operations.
5. Ensure the consistent delivery of quality products and services to customers.
6. Monitor customer satisfaction and ensure that concerns and complaints are addressed promptly and appropriately.
7. Develop and implement strategies to improve operational efficiency and business performance.
8. Monitor sales performance and support initiatives to achieve established business targets.
9. Oversee the proper utilization of company resources, supplies, equipment, and facilities.
10. Monitor operating expenses and implement appropriate cost-control measures.
11. Ensure adequate staffing and effective allocation of manpower based on operational requirements.
12. Coordinate with Human Resources regarding staffing, employee development, performance evaluation, and other personnel matters.
13. Ensure proper coordination and communication among departments to support business operations.
14. Monitor compliance with applicable laws, regulations, company policies, and established safety standards.
15. Ensure the proper maintenance, cleanliness, organization, and safety of the establishment.
16. Review operational reports and performance data to identify concerns and recommend corrective actions.
17. Identify operational issues and implement appropriate solutions to minimize disruptions.
18. Maintain effective working relationships with employees, customers, suppliers, and other relevant stakeholders.
19. Support business development initiatives and recommend opportunities for growth and improvement.
20. Ensure the proper handling and protection of company assets and resources.
21. Establish performance expectations and monitor employee productivity and accountability.
22. Conduct regular operational reviews to assess compliance with established standards and identify areas for improvement.
23. Prepare and submit operational reports and updates to the immediate superior or Management.
24. Implement measures to improve service quality, employee performance, and overall customer experience.
25. Perform other related duties and responsibilities as may be assigned by Management.
II. QUALIFICATIONS:
1. Bachelor's degree in Hospitality Management, Business Administration, or a related field.
2. At least (5-10) years of relevant work experience in operations, hospitality, restaurant management, or a related industry.
3. Previous experience in a supervisory or managerial position is preferred.
4. Strong knowledge of general business and operational management principles.
5. Good leadership and team management skills.
6. Excellent verbal and written communication skills.
7. Strong organizational and time management skills.
8. Good analytical and problem-solving abilities.
9. Sound decision-making skills and the ability to exercise good judgment.
10. Ability to plan, organize, and prioritize multiple tasks and responsibilities.
11. Knowledge of budgeting, expense monitoring, and cost-control practices.
12. Ability to monitor business performance and evaluate operational results.
13. Good understanding of customer service and quality management principles.
14. Strong interpersonal skills and the ability to work effectively with different teams.
16. Ability to identify operational concerns and recommend practical solutions.
17. Familiarity with company policies, workplace safety standards, and relevant regulatory requirements.
19. Proficiency in Microsoft Office applications, Google Workspace, and other relevant business systems.
20. Ability to prepare reports, maintain records, and present operational updates accurately.
21. Ability to work effectively under pressure and manage changing operational priorities.
22. Strong attention to detail and commitment to maintaining quality standards.
23. High level of professionalism, integrity, accountability, and discretion.
24. Flexible and adaptable to changing business needs and operational requirements.
25. Willingness to work flexible schedules, including weekends and holidays, as required by business operations.
Benefits:
- Company events
- Employee discount
- Flexible schedule
- Opportunities for promotion
Work Location: In person
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