Company Description
Crepdog Crew is India’s biggest marketplace for streetwear and sneakers. You can visit our online marketplace, www.crepdogcrew.com, or our store, CDC Experience in New Delhi, Hyderabad & Mumbai. Crepdog Crew is more than just a marketplace; it's a community. The brand is dedicated to redefining streetwear culture in India and providing an exceptional shopping experience. Join Crepdog Crew on its journey and become part of the Crew today.e: Excellent verbal and written communication skills.
Role Description
- Customer Satisfaction Enhancement: Strive to exceed customer expectations by delivering personalized assistance through chat, proactively addressing concerns, and fostering positive relationships to drive loyalty and retention.
- Issue Resolution: Expertly resolve customer issues and complaints through chat while adhering to company policies and procedures, aiming to achieve satisfactory outcomes for both the customer and the company.
- Brand Representation: Serve as a frontline ambassador for Crepdog Crew, embodying the brand's values and delivering exceptional service through chat to maintain and enhance the brand's reputation.
Qualifications
- Customer Support Experience: Previous experience of minimum 6 months to 5 years working as a Customer Support Executive, preferably with retail/e-commerce/luxury brands, with a strong focus on chat-based support.
- Issue Resolution Expertise: Ability to resolve customer issues while adhering to company policies and maintaining high professionalism, especially through chat.
- Chat Communication Skills: Hands-on experience handling chat processes to assist customers effectively across various platforms.
Location: Delhi (Saket; Monday-Saturday)
Employment Type: Full-time
Department: Customer Support
Why Join Us:
> Be part of one of India’s most exciting streetwear and lifestyle brands.
> Opportunity to shape hiring strategies as we expand our retail presence.
> Dynamic, creative, and growth-oriented work culture.
> Work with a passionate team driving the streetwear community in India.