Crew Travel Operations Supervisor
Location: Pasay City, Philippines Work Arrangement: Hybrid Schedule: Rotating shifts; flexibility to work different shifts is required
Job Summary
We are looking for an experienced Travel Operations Supervisor to oversee daily crew travel operations and lead a team of travel specialists. This role ensures that service level agreements (SLAs), operational targets, and established procedures are consistently met while maintaining high-quality support through calls, emails, and chats.
The ideal candidate has a strong background in travel operations, excellent people management skills, and proficiency in Global Distribution Systems (GDS), preferably Sabre. Experience in crew travel or the cruise line industry is a strong advantage.
Key Responsibilities
- Supervise daily crew travel operations and ensure service levels for calls, emails, and chats are consistently achieved.
- Monitor operational performance metrics, including call abandonment rates, calls waiting, and other key performance indicators (KPIs).
- Lead, coach, motivate, and evaluate team members to achieve individual and team performance targets.
- Address escalations, handle complex concerns, and support the resolution of urgent travel-related issues.
- Ensure team adherence to attendance policies, operational procedures, and company standards.
- Collaborate with team leaders and other supervisors to maintain consistent service delivery and operational efficiency.
- Monitor crew travel bookings and expenses, ensuring budgetary controls are followed and emergency travel needs are addressed appropriately.
- Develop and facilitate training programs, refresher sessions, and individual learning plans to improve team performance.
- Support the development and maintenance of training materials and standard operating procedures (SOPs).
- Identify opportunities to improve workflows, systems, and processes within crew travel operations.
- Communicate operational updates, staffing concerns, and shift-related issues to management.
Qualifications
- Bachelor's degree in Tourism, Travel Management, or a related field.
- At least 3 years of relevant experience, preferably in the travel or cruise line industry.
- Strong expertise in a Global Distribution System (GDS), preferably Sabre.
- Previous experience in crew travel operations or cruise line travel management is highly preferred.
- Experience supervising a team, managing performance, coaching employees, and handling escalations.
- Knowledge of airline contracts, airfare rules, and travel booking procedures.
- Familiarity with shipboard operations, hotel and transportation operations, and crew travel requirements is an advantage.
- Knowledge of immigration and visa requirements applicable to seafarers is preferred.
- Strong communication, leadership, problem-solving, and organizational skills.
- Ability to work under pressure, manage competing priorities, and make sound operational decisions.
- Willingness to work on a rotating schedule and adapt to changing operational requirements.
Work Setup
- Hybrid arrangement based in Pasay City.
- Rotating shifts, depending on operational requirements.
- Must be flexible to support daily crew travel operations and coordinate with stakeholders across different locations and time zones.
Why Join Us?
Be part of a global cruise organization where you can contribute to seamless crew travel operations, develop your leadership capabilities, and work with teams supporting cruise operations worldwide.
Pay: Php32,000.00 - Php50,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
Application Question(s):
- Do you have at least 3 years of relevant experience, preferably in the travel or cruise line industry?
- Are you willing to work hybrid and on a rotating schedule as per the operational requirements?
Experience:
- Sabre GDS: 3 years (Required)
Work Location: Hybrid remote in Pasay
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