ENVIRONMENT:
A dynamic Internet Service & Network Specialist seeks a strong technical Senior Support Engineer with proven Microsoft Hyper-V exposure/experience to join its Western Cape division. Your core role will be to provide 2nd Line Server Support within the server management and support layer, with a primary focus on Windows environments, while also addressing more complex issues within the end-user computing space. The successful incumbent must have Matric/Grade 12, a suitable IT tertiary qualification with an MCSE Certification and any of the following Certifications: VMware vSphere, MS Hyper-V / MS infrastructure: Active Directory, etc. You will require around 10 years’ experience supporting datacentre software in a senior position.
DUTIES:
- Provide 2nd Line Server Support within the server management and support layer, with a primary focus on Windows environments, while also addressing more complex issues within the end-user computing space.
- Responsible for initial diagnosis and triage across broader infrastructure components prior to escalation to 3rd Line Support or relevant resolver groups.
- This is a dedicated, customer-aligned and billable resource under Managed Services contractual obligations, accountable for delivering consistent operational support, maintaining service stability, and meeting defined performance standards.
- Provide Hyper-V, Exchange and cloud infrastructure support.
KPAs –
- Hyper-V support and proactive management.
- Exchange support and proactive management.
- Microsoft 365 support.
- Proactive analysis of system health within depth reporting.
- Preventative maintenance.
- Architect new solutions.
- Assist with escalations from 2nd Line Support Engineers.
REQUIREMENTS:
Qualifications –
- Matric / Grade 12 (Compulsory).
- Tertiary IT qualification.
- MCSE / VMware vSphere, MS Hyper-V / MS infrastructure: Active Directory, Exchange, SQL, SCCM Certifications.
Experience/Skills –
- At least 10 + years’ experience supporting datacentre software in a senior position.
- Business Process in the IT industry.
- Ability to identify and understand problems and find suitable solutions.
- Conscious of delivering solutions on time.
- Able to clearly articulate problems and solutions with the technical team.
- Analytical skills.
- Problem-solving.
- Self-managed.
- Teamwork.
- Own reliable transport and driver’s license.
Desired Skills:
- Senior
- Support
- Engineer
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