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Industry: IT & Finance
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Start: 01/01/2027
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Contract: B2B, 12 months + extensions
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Language required: English & German (at least B2)
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Working hours: 13:00 - 21:00 + some on-calls
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100% remote working, full-time
We are looking for an experienced Senior Microsoft Exchange / Messaging Specialist to join an established infrastructure operations team supporting enterprise customers within a highly regulated financial-services environment. As part of a dedicated Messaging Operations team, you will play a key role in supporting and maintaining enterprise-scale Microsoft Exchange environments, ensuring stability, performance, and continuous improvement of business-critical communication platforms.
Your Role
As a Senior Exchange Engineer, you will be responsible for 2nd- and 3rd-level support within complex Microsoft Messaging environments. You will investigate and resolve critical incidents, implement platform changes, and contribute to the ongoing operation of large-scale Exchange infrastructures.
Key Responsibilities
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Provide 2nd and 3rd line support for Microsoft Exchange environments
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Analyse and resolve complex incidents, disruptions, and escalations
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Administer and operate enterprise messaging platforms
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Plan, test, and deploy Exchange Cumulative Updates
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Perform Exchange recipient provisioning and administration
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Support migration, provisioning, and operational projects
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Work with Active Directory and Exchange-related infrastructure components
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Monitor system health and ensure service stability
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Document solutions, operational procedures, and change activities
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Handle incidents and changes according to ITIL processes
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Collaborate closely with specialists across Messaging, Skype, Teams, and Infrastructure teams
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Manage and process tickets via ServiceNow and Remedy
Must-Have Skills
✅ Several years of hands-on experience with Microsoft Exchange On-Premises
✅ Strong expertise in:
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Exchange Server Administration
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Exchange Architecture
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Database Availability Groups (DAG)
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Exchange Cumulative Updates
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Active Directory administration and related constructs
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Incident and Problem Management
✅ Experience in:
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2nd and 3rd level support environments
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Operational administration and monitoring
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Server provisioning processes
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ITIL-based service environments
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All tickets and requests are handled in German
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Direct communication with end users may be required
A strong Microsoft Exchange background and good German skills are essential.
Valuable additional experience
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Webex / BlackBerry
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PowerShell / Exchange Management Shell
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Microsoft Teams, Skype for Business
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Unified Messaging
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ServiceNow, BMC Remedy
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Experience in banking, insurance or another highly regulated environment
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