Overview of the Role 🔍
The IT Administrator is responsible for maintaining the organization's IT infrastructure, servers, networks, cloud services, cybersecurity, backups, and enterprise systems. The role ensures high availability, security, and performance of all IT services while supporting business continuity.
-This position will be based at our Head Office in Bagatelle for the Restaurant Cluster.
Key Responsibilities 📋
- Provide advanced troubleshooting and resolution of hardware, software, and network issues.
- Provide second and third-tier support for escalated issues from junior staff .
- Support and mentor junior IT support staff, providing guidance and training as needed.
- Coordinate with other IT team members to manage workload and ensure efficient operation of IT services.
- Log, track, and resolve incidents using the IT Service Desk system.
- Diagnose and resolve complex hardware, software, and network issues.
- Configure user accounts, email accounts, and access permissions according to company policies and security protocols.
- Maintain and troubleshoot network connectivity issues, including LAN, WAN, Wi-Fi, and VPN.
- Perform routine maintenance and updates to ensure optimal performance of IT systems.
- Collaborate with vendors and third-party service providers to resolve complex technical issues and escalate unresolved problems when necessary.
- Develop and maintain an internal knowledge base for common issues and solutions.
- Provide first-level technical support to employees via phone, email, remote support, and onsite visits.
- Maintain a professional and courteous demeanor while interacting with users.
- Stay abreast of industry trends, emerging technologies, and best practices.
- Maintain an up-to-date Asset (IT Equipment Inventory) and reorder when and where necessary.
- Maintain accurate records of hardware and software inventory, including serial numbers, license keys, and warranty information.
- Conduct technology training sessions and workshops for employees to enhance their skills and productivity.
- Participate in team meetings, knowledge-sharing sessions, and training programs to stay informed about new technologies and best practices.
- Stay abreast of industry trends, emerging technologies, and best practices.
- Troubleshoot desktop, laptop, printer, mobile device, and peripheral issues.
- Install, configure, and maintain Windows operating systems and standard business applications.
- Assist & Give Access to users with Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
- Maintain network diagrams & Manage IT SLA with Suppliers.
- Manage DNS, DHCP, Group Policy, and Active Directory.
Ideal Candidate Profile 🎯
- Certificate in computing or information systems
- Certification in IT, or equivalent or any relevant certifications like CompTIA Network+, CCNA, or Azure Administrator.
- Minimum 3-5 years of experience in network and system support.
- Knowledge in Computer hardware, Networks (devices and routing), Internet, Peripherals
- Troubleshooting abilities.
- Familiarity with monitoring tools and backup procedures.
- Strong communication skills for collaboration and user interaction.
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