Overview of the Role 🔍
Provide comprehensive administrative and executive support to the Hotel Manager by managing schedules, coordinating with Heads of Departments, and ensuring the timely follow-up of operational and business priorities.
Key Responsibilities 📋
Executive Support & Communication
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Provide administrative and secretarial support to the Hotel Manager.
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Manage the Hotel Manager's calendar, meetings, correspondence, and confidential communications.
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Liaise with Heads of Departments, external stakeholders, and guests, ensuring a high standard of service.
Meetings, Reporting & Documentation
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Coordinate meetings, prepare agendas, record minutes, and follow up on action points.
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Prepare reports, presentations, correspondence, and management documentation.
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Compile KPI reports and monitor the follow-up of Guest Satisfaction Questionnaires (GSQs).
Administration & Systems Management
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Maintain office records, filing systems, and confidential documentation.
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Process requisitions, update HOD duty rosters, and maintain administrative records.
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Coordinate administrative support for hotel events, sponsorships, and staff activities.
Wedding & Event Coordination
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Coordinate weddings and special events from planning through to execution.
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Liaise with clients, operational teams, and suppliers to ensure seamless event delivery.
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Prepare function sheets and oversee event logistics to meet client expectations.
Sales, Financial Administration & Guest Experience
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Promote and upsell wedding and event packages.
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Monitor event budgets, payments, and final billing in collaboration with Finance.
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Ensure exceptional guest service through effective client communication and prompt resolution of concerns.
Ideal Candidate Profile 🎯
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Diploma or Degree in Business Administration, Hospitality Management, Event Management, or a related field.
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Minimum of 2–3 years' experience in an executive support, administrative, or coordination role, preferably within the hospitality industry, with exposure to event or wedding coordination.
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Strong organisational, communication, and administrative skills, with proficiency in Microsoft Office and hotel management systems (e.g. WinHMS).
What's in it for you? 🎁
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Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
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24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
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Pension Scheme – Enjoy a pension plan with company contributions for your future.
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Company Doctor Services – Free on-site medical consultations for your health needs.
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Performance Bonus – Earn a bonus for your hard work.
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Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.
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Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
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Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
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Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
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Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
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Learning & Development – Grow with training and development opportunities through our Training Academy.
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