Department: Application Services Job Code: 90000665

Work Unit: Application Development Job Title: Information Systems Officer

Director, Application

Manager Title: Services Last Updated: January 2026

DEPARTMENT OVERVIEW

ESIT Advanced Solutions (a DXC Technology company) Application Delivery and Innovation (AD&I)

Services department is responsible for the planning, design, development, and sustainment of enterprise

and public-facing digital systems supporting clients across the BC Broader Public Sector, including

Ministry of Finance, Ministry of Transportation and Transit and multiple other ministries.

The department delivers and supports mission-critical applications used by thousands of internal ministry

users across multiple locations and by members of the public accessing essential government services.

These systems operate in complex regulatory, security, and accessibility-driven environments and span a

mix of legacy platforms and modern digital solutions.

AD&I works in close partnership with business stakeholders, delivery teams, and external partners to

modernize user experiences, improve service outcomes, and ensure digital products are reliable, secure,

accessible, and user-centered. User experience design is a critical capability enabling successful

adoption, operational efficiency, and positive public outcomes.

DESCRIPTION

The Senior UI/UX Designer applies advanced professional knowledge to design and deliver high-quality,

accessible, and user-centered digital solutions. This role is regarded as a subject matter expert in user

experience design and frequently contributes to the development of new ideas, methods, and standards.

The position works on complex and high-impact initiatives where analysis requires in-depth evaluation of

multiple factors including user needs, business objectives, accessibility requirements, enterprise

constraints, and public-sector policies. The Senior UI/UX Designer exercises significant independent

judgment within broadly defined practices and provides expert guidance to project teams and stakeholders.

This role is a senior individual contributor position with no direct staff supervision, and includes mentorship,

training, and functional leadership responsibilities.

ACCOUNTABILITIES/DELIVERABLES

Leads user experience deliverables for complex, enterprise-level initiatives involving Agile or hybrid

delivery teams, ensuring user-centered design principles are embedded throughout the solution

lifecycle

Produces user interfaces and interaction models for digital products, including low- and high-fidelity

prototypes, production-ready UI designs, reusable components, and design patterns

Gathers, evaluates, and translates user and business requirements in collaboration with product

owners, business analysts, developers, and architects

Develops and recommends design solutions that address business needs, operational constraints,

and public-sector policy requirements

Illustrates design concepts using storyboards, journey maps, process flows, sitemaps, and

wireframes

Maintains and contributes to enterprise UI design systems and standards for web and mobile

applications

Plans, conducts, and interprets user research and usability testing, including qualitative and

quantitative methods, and applies findings to inform design decisions

Ensures user experience designs comply with accessibility standards (WCAG 2.1 AA or higher),

usability best practices, and enterprise guidelines

Collaborates across disciplines including business analysis, development, architecture, testing, and

operations

Applies an iterative, evidence-based design approach informed by user feedback, analytics, and

peer review

Leads preparation of UX-related documentation supporting solution design and delivery
Provides mentorship, coaching, and formal training to analysts, developers, and other team

members on UI/UX practices

Assists in the development and continuous improvement of UX standards, guidelines, and reusable

assets

Reviews and evaluates designs and project activities for alignment with UX standards, accessibility

requirements, and enterprise architecture

Actively participates in delivery initiatives to ensure effective stakeholder engagement and timely

communication

Keeps current with modern design tools, techniques, best practices, and emerging trends relevant

to public-sector digital services

Provides cost and effort input to support planning of application development, enhancements, and

modernization initiatives

Impact/Scope

Works collaboratively with peers, delivery teams, client representatives, and external partners
Regularly interacts with senior individual contributors, managers, directors, and program leadership
Supports multiple concurrent initiatives with varying levels of complexity and public visibility
Contributes to digital solutions that are public-facing, highly visible, and critical to service delivery

SUPERVISORY RESPONSIBILITIES

Type of Report # Type of Report #

Indirect reports (supervises through

0 0

Direct (directly supervises assigned staff)subordinate supervisors)

PROJECT/TEAM LEAD OR TRAINING RESPONSIBILITY

Role Y/N Role Y/N

Y Y

Supervises students or volunteersProvides formal training to other staff

Assigns, monitors, and examines work of

N Y

Leads project teamsstaff

FINANCIAL RESPONSIBILITY

Provides UX effort and cost input to support planning and estimation for application development, system

enhancements, and modernization initiatives.

SELECTION CRITERIA

Education and Experience

Bachelor’s degree in Design, Human Factors Engineering, Human-Computer Interaction, Social

Sciences, Communications, Business, or an equivalent combination of education and experience

Minimum 7 years of progressively senior experience in UI/UX design, typically supported by 10 or

more years working on complex digital products, enterprise systems, or public-facing applications

Demonstrated experience working as a senior individual contributor within Agile or hybrid delivery

environments

Knowledge, Skills, and Abilities

Mandatory (Must-Have)

Advanced application of UI/UX design principles, theories, and practices across multiple digital

products or services

Proven experience designing accessible digital solutions in alignment with WCAG 2.1 AA or

equivalent public-sector accessibility standards

Strong understanding of inclusive and universal design principles for diverse and non-technical user

populations

Experience producing high-quality UX artefacts including personas, journey maps, usability test

plans and results, wireframes, prototypes, functional specifications, and design documentation

Demonstrated ability to plan and execute qualitative and quantitative user research and translate

findings into actionable design recommendations

Ability to evaluate and review designs for alignment with enterprise architecture, standards, and

delivery constraints

Strong analytical, problem-solving, and decision-making skills
Ability to communicate design rationale, research findings, and recommendations effectively to

technical and non-technical stakeholders, including senior management

Excellent written and verbal communication skills in English

Tools & Technologies (Mandatory / Strong Preference)

Advanced proficiency with modern UI/UX and prototyping tools such as Figma, Adobe XD, Sketch,

InVision, or equivalent

Experience contributing to and maintaining enterprise design systems and reusable UI component

libraries

Familiarity with collaboration and delivery tools commonly used in public-sector Agile environments

(e.g., Jira, Confluence, Azure DevOps, or equivalent)

Experience designing responsive web and mobile interfaces
Familiarity with accessibility testing tools and techniques (e.g., Axe, Lighthouse, screen readers)

Desired (Good-to-Have)

Experience across multiple UX sub-domains including information architecture, interaction design,

usability engineering, content strategy, information visualization, or service design

Experience facilitating workshops to identify target users, define user needs, and build consensus

across stakeholder groups

Experience influencing product or delivery teams to prioritize user needs using evidence-based

insights

Familiarity with data-informed design approaches, analytics, or usability metrics
Awareness of emerging trends such as AI-assisted design tools and automation, with the ability to

assess applicability within public-sector and enterprise environments

Experience working within regulated, large-scale, or public-sector environments

REQUIRED COMPETENCIES

All Advanced Solutions employees are required to display the following competencies:

Customer Focus
Building Effective Teams
Integrity and Trust
Priority Setting
Ethics and Values
Decision Quality
Motivating Others
Business Acumen
Drive for Results
Organizing

DEPARTMENT STRUCTURE

Director,

Application Development

Services

Capability Lead of Application

Development

IS32

Senior UI/UX Designer

IS27

WHAT WE OFFER

All Advanced Solutions employees are required to display the following competencies:

Salary Package

Employment Type: Full Time, Regular
Union/Non-Union: Union-BCGEU
Salary Grid Level: Level 27, Schedule 2
Annual Salary: $111,370.92 - $127,197.57 (Based on a 40-hour Work Week)
Office Location: Victoria, BC - Hybrid

Benefit Package

15 Vacation days, with entitlement increases with service
Maternity, Parental and Pre-Adoption Leave with option for top up
Employee Assisted Program including paid counselling services for you and your family
Paid sick leave for when life happens
Extended health and dental
Public Service Pension plan, matched by Advanced Solutions
Excellent Rewards and Recognition Program

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