We are looking for a communicative and customer-focused Application Support Agent fluent in French and Spanish to join our team. The ideal candidate will bring a proactive attitude and a passion for delivering excellent support experiences.
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Support users with application-related questions and issues.
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Investigate and troubleshoot reported incidents.
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Manage tickets and follow up with users until resolution.
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Work closely with other support and technical teams.
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Ensure a positive user experience through clear and professional communication.
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Document solutions and share knowledge with the team.
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Help improve support processes and service quality.
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Strong communication skills and a customer-centric approach
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Fluency in French and Spanish (both written and spoken)
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Previous experience in IT support is advantageous
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Familiarity with troubleshooting and system navigation
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Experience with tools such as ServiceNow (SNOW) is a plus
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