GAZ - EL 1 - VIC - Project Manager - Strategic Program Office - Corporate Services

• $121,755 - $132,713 per annum plus 15.4% superannuation
• Non-ongoing, full-time
• Melbourne, VIC

The Recording & Transcription Program is a Court-led transformation initiative modernising recording and transcription services across the Courts through improved technology, service delivery, operating arrangements and governance.

We are seeking to fill two EL1, Project Manager positions within the Strategic Program Office:

• Project Manager – Transcript Ordering and Payment System
• Project Manager – AI and Human Transcription Approaches

Reporting to the Senior Program Manager, both roles are responsible for delivering significant initiatives that support the future of the Courts' recording and transcription services.

Project Manager – Transcript Ordering and Payment System

Position Overview

Reporting to the Senior Program Manager, the Project Manager leads end-to-end delivery of the Transcript Ordering and Payment System (TOPS). The role will deliver an operational minimum viable product by 30 June 2027, ready to support approved charging arrangements from 1 July 2027. It oversees the roadmap, design, requirements, architecture, assurance, procurement, build, testing, implementation and transition to operations.

The role manages the interface with the Charging Framework project. TOPS must progress independently while remaining configurable for approved policy, pricing, fee, exemption, waiver, revenue and commencement settings. The Project Manager identifies required inputs, manages dependencies and assumptions, and escalates decisions that threaten delivery.

Within delegated authority, the position is the primary TOPS delivery decision-maker. It translates user needs, Court obligations and technical and assurance requirements into a controlled minimum viable product, prioritised backlog, clear acceptance criteria and evidence-based release decisions. The role requires strong project, product, commercial and stakeholder leadership in a fast-paced, dependency-intensive environment.

Duties

• Define and maintain the TOPS vision, scope, minimum viable product, roadmap, schedule, release plan, benefits and success measures, and lead delivery from mobilisation and discovery through implementation, hypercare and transition.
• Control scope, schedule, budget, resources, risks, issues, dependencies, changes, quality and benefits, taking recovery action and escalating material risks and decisions when required.
• Own and prioritise requirements, the product backlog, user stories and acceptance criteria, maintaining traceability from user needs to design decisions, testing evidence and release outcomes.
• Manage dependencies on Charging Framework policy, legal, pricing, fee, exemption, waiver, revenue, funding and commencement decisions, keeping TOPS configurable for charging and no-charging scenarios.
• Coordinate multidisciplinary specialists and solution integration across identity, matter information, workflow, payments, reconciliation, suppliers, data, reporting, records and operational support.
• Lead market engagement, procurement, evaluation, negotiation, contracting and supplier mobilisation, and manage supplier performance, deliverables, obligations, changes, risks, costs, knowledge transfer and agency ownership of intellectual property.
• Manage digital investment, architecture, cyber security, privacy, accessibility, records and financial assurance, and lead user research, service design, prototyping, testing, defect resolution and operational-readiness assessment.
• Coordinate procedures, communications, training, service ownership, deployment, cutover, support and transition to business-as-usual operations, while providing concise governance advice and engaging judicial, Court, operational, corporate, technical, government and supplier stakeholders.

Selection Criteria

• Digital project and product delivery: Demonstrated success leading a complex digital or transactional project from discovery and procurement through implementation and transition, including defining a minimum viable product and managing scope, schedule, budget, risks, dependencies, requirements, priorities, benefits and outcomes.
• Commercial and supplier management: Demonstrated experience completing technology sourcing, procurement, negotiation, contracting and supplier mobilisation, with evidence of effective cost, milestone, performance, risk and knowledge-transfer management.
• Technology and integration: Demonstrated delivery of integrated digital capability involving two or more of identity, case or matter data, workflow, online payments, records management, supplier interfaces, reporting or operational support.
• Assurance and operational readiness: Demonstrated experience planning and completing security, privacy, accessibility, records, testing, financial-control and operational-readiness activities, with evidence that release and transition criteria were met.
• Governance and judgement: Demonstrated ability to maintain clear controls, manage complex policy and delivery dependencies, escalate material risks, and provide evidence-based options and recommendations that enabled timely decisions in a regulated public-sector environment.
• Leadership and stakeholder engagement: Demonstrated success leading multidisciplinary teams and suppliers and securing agreement on priorities, decisions and delivery outcomes across senior, judicial, operational, technical and external stakeholder groups.

Desirable Experience and Qualifications

• Demonstrated delivery of customer portals or transactional services involving online ordering, workflow, payments, refunds, reconciliation or supplier allocation.
• Experience integrating digital services with identity, case or matter-management, payment gateway, records-management, notification and reporting platforms.
• Experience delivering a minimum viable product to a fixed commencement date, including staged releases, contingency planning and post-launch improvement.
• Experience applying Australian Government digital assurance, procurement, financial, privacy, security, accessibility and records-management requirements.
• Experience managing dependencies between technology delivery and policy, pricing, charging, funding or legislative decisions.
• Experience managing commercial technology suppliers and supporting transition to sustainable business-as-usual operations.

Project Manager – AI and Human Transcription Approaches

Position Overview

Reporting to the Senior Program Manager, the Project Manager leads the evaluation and controlled piloting of transcription approaches for new formats, including speech-to-text and artificial-intelligence technologies. The role coordinates court trial support, quality and accuracy evaluation, human-review standards, vendor and model assessment, assurance and integration with the future Transcript Ordering and Payment System.

The position brings together judicial, operational, technical, privacy, security, legal, procurement, quality-assurance and vendor stakeholders. The successful candidate will apply disciplined experimentation and governance to ensure that evidence, risks and operational implications are clear before adoption decisions are made.

Duties

• Lead end-to-end delivery of the AI and human transcription workstream, with accountability for approved scope, outcomes, schedule, budget, resources, quality, benefits, risks, dependencies and delivery tolerances.
• Develop, maintain and secure approval of the evaluation roadmap, pilot strategy and delivery plan, translating program objectives into defined work packages, deliverables, hypotheses, success measures, acceptance criteria, governance arrangements and decision gates.
• Lead the selection of use cases, participants, venues, technologies, transcript formats and evaluation cohorts, and establish measurable criteria for accuracy, completeness, attribution, timestamps, formatting, latency, reliability, usability, accessibility, operational effort and value for money.
• Direct human-review, quality-assurance, exception-management and acceptance arrangements, analyse quantitative and qualitative evidence, and present clear findings and recommendations on adoption, scaling, remediation or cessation.
• Direct and assure court trial readiness and operational implementation, including sound capture, connectivity, workflows, training, monitoring, technical support, incident response, business continuity, operational safeguards, transition and handover.
• Manage technology and service providers and associated commercial arrangements, including deliverables, performance expectations, access, environments, data-handling obligations, procurement, remediation, escalation and supporting evidence.
• Ensure privacy, cyber security, legal, records-management, accessibility, ethical-use and assurance requirements are satisfied, and manage integration requirements and dependencies across transcription capabilities, court technology, operational workflows and the future Transcript Ordering and Payment System.
• Lead judicial, operational, technical, corporate and vendor engagement; direct and quality assure multidisciplinary resources; own risks, issues, changes and decisions; and represent the workstream at governance and assurance forums to secure and implement timely decisions.

Selection Criteria

• Project and pilot leadership: Demonstrated experience leading complex technology pilots or transformation projects, with accountability for scope, outcomes, schedule, budget, resources, quality, benefits, risks and dependencies.
• Delivery planning, governance and judgement: Strong capability translating strategic objectives into approved roadmaps, work packages, deliverables, acceptance criteria and decision gates; managing critical-path activities and tolerances; and preparing clear governance submissions, options, recommendations and recovery plans.
• Evaluation, AI and quality assurance: Demonstrated ability to establish measurable evaluation methods, quality standards and human-review controls, with sound understanding of speech-to-text, AI-enabled services, model and vendor assessment, and analysis of evidence to support adoption, scaling or cessation decisions.
• Risk, assurance and operational implementation: Experience managing privacy, cyber security, legal, records-management, accessibility, ethical-use, procurement and business-continuity requirements, and directing trial readiness, testing, incident response, integration, transition and handover in a complex operating environment.
• Stakeholder, vendor and commercial management: Highly developed ability to engage, negotiate with and influence senior, judicial, operational, technical, corporate and vendor stakeholders, while managing suppliers, deliverables, performance, access, data-handling arrangements, budgets, forecasts, remediation and escalation.
• Team leadership and communication: Demonstrated ability to direct, prioritise and quality assure multidisciplinary resources, build capability and accountability, exercise sound judgement under uncertainty, and communicate complex findings and implementation implications clearly to governance bodies and senior stakeholders.

Desirable Experience and Qualifications

• Experience in courts, legal transcription, justice, hearings, audio capture or other high-accuracy records environments.
• Experience evaluating speech recognition, machine learning, generative AI or human-review workflows.
• Qualifications or certifications in project delivery, data, technology, AI assurance or related disciplines.

Contact Officer

For more information, contact Kurian George, Senior Program Manager – Recording & Transcription Program, at Kurian.George@fedcourt.gov.au.

How to Apply

To apply, please complete the application form on the Court’s careers portal.

As part of your application, you will be required to submit a written response to the selection criteria listed in the position description (maximum word limit 1500). Please ensure this document is attached before submitting your application.

In your application, please indicate which role you wish to be considered for. Applicants may nominate one role or both roles. If no preference is nominated, you will be considered for both positions.

If you have any technical issues with applying, please email recruitment@fedcourt.gov.au.

For information on eligibility requirements, diversity and inclusion initiatives, the RecruitAbility Scheme and the Court's approach to the use of artificial intelligence in recruitment processes, please refer to the attached position descriptions.

Position description - Project Manager – AI and Human Transcription Approaches Opens in new window

Position description - Project Manager – Transcript Ordering and Payment System Opens in new window

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